Kristy Mack
Dallas,TX
Summary
Professional with experience in customer service leadership, prepared for this role. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering positive team environment.
Master Campus Director of Admissions and outstanding performer in increased student body and accurate audits based on Dept of Education and accrediting bodies within Admissions. Proven success in leadership, operational excellence and organizational development with keen understanding of elements of any business. Recognized for inspiring management team members to excel and encouraging creative work environments.
With all of my office accomplishments I am a very dedicated hard worker. I can work hands on, with any given direction, with a team or without direct supervision. I want to join your amazing company!
Overview
24
24
years of professional experience
Work History
Customer Service Manager
Smartrise Engineering
Irving, TX
08.2021 - 04.2026
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Created and implemented customer service processes and procedures
- Led team to enhance and improve client satisfaction.
- Analyzed customer feedback data to identify trends and drive continuous improvement initiatives.
- Oversaw the implementation of a new CRM system, enhancing data management and customer interaction tracking.
- Established key performance indicators to measure team effectiveness and service quality.
Campus DIrector of Admissions
Technicial Employment Services
Irving, Texas
02.2009 - 11.2021
- Increased school registrations over 20% with improved promotional approaches, outreach strategies and enrollment growth.
- Strengthened Admissions operations by aligning processes to capitalize on new educational trends.
- Optimized student educational strategies with clear advice on course choices, progression and career options.
- Kept institution financially sound by tracking expenses and maintaining detailed records.
- Campus Executive Director with Admissions task and responsibilities.
- Supported needs of Campus Executive Director with skill and efficiency.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Developed team communications and information for Admissions meetings.
Customer Service Representative
Map Communications
Chesapeak, VA
08.2006 - 12.2009
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Regularly exceeded daily sales and product add-on quotas.
- Collected customer feedback and made process changes to exceed customer satisfaction goals 46%
- .
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
52 Delta/Generator Mechanic
United States Army
Petersburg, VA
02.2002 - 07.2006
- Carried out inspections on over 20 small and large capacity generators weekly.
- Diagnosed and repaired mechanical issues on diesel, natural gas, and propane gensets.
- Ordered repair parts quickly to prevent delays in projects and repair work.
- Installed and maintained generator sets and equipment.
- Inspected and tested equipment to locate worn and damaged parts.
- Disassembled defective fuel pump parts to make proper repairs.
- Distributed ordered components to appropriate technicians to complete repairs.
Education
High School Diploma -
East Iberville High School
Sunshine, LA05-2000
Southern University And A & M College
Baton Rouge, LASkills
- Board of directors support
- Utilized Troubleshoot Active Directory, Office 365 and the range of the Microsoft Office suites
- Database management
- Customer service
- Problem-solving
- Customer relations
- Training and mentoring
Timeline
Customer Service Manager
Smartrise Engineering
08.2021 - 04.2026
Campus DIrector of Admissions
Technicial Employment Services
02.2009 - 11.2021
Customer Service Representative
Map Communications
08.2006 - 12.2009
52 Delta/Generator Mechanic
United States Army
02.2002 - 07.2006
High School Diploma -
East Iberville High School
Southern University And A & M College