Kristy McCall
Panama City
Summary
Dynamic service coordinator with proven success at Frank Wood and Son Plumbing and Electrical, excelling in customer satisfaction and response time optimization. Skilled in multitasking and relationship building, I effectively managed high call volumes and enhanced team productivity, ensuring seamless communication and prompt service delivery.
Overview
2026
2026
years of professional experience
Work History
Service Dispatcher and Billing
Frank Wood and Son Plumbing and Electrical
- Consistently met or exceeded company targets for response times, customer satisfaction ratings, and team productivity levels.
- Managed high call volume, prioritizing urgent requests to ensure prompt assistance.
- Supported inventory management efforts by tracking parts usage patterns among field technicians in order to optimize stock levels.
- Served as a key point of contact between field staff, management, and customers to ensure seamless communication throughout the service process.
- Reduced response times with effective scheduling and route optimization strategies.
- Developed strong relationships with clients and technicians to foster a positive work environment.
- Coordinated emergency services during after-hours shifts, ensuring prompt responses to critical situations.
- Proactively addressed potential scheduling conflicts, making adjustments as needed to maintain efficient workflow patterns.
- Maintained accurate records of service calls, technician assignments, and completed jobs for optimal organization.
Brand Ambassador
Activation Agency
03.2025 - Current
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Communicated product information with confidence and educated consumers about company.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Educated consumers about product benefits, leading to increased interest and sales conversions.
- Designed, filled, and arranged eye-catching product floorsets to increase sales.
Associate
Curaleaf
08.2020 - 01.2025
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong rapport with customers and created positive impression of business.
- Prioritized helping customers over completing other routine tasks in store.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Recommended complementary purchases to customers, increasing revenue.
- Performed cash, card, and check transactions to complete customer purchases.
Skills
- Strong multitasking
- Detail-oriented
- Stress tolerance
- Task delegation
- Follow-up skills
- Service coordination
- Teamwork
- Teamwork and collaboration
- Quick thinking
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Clear communication
- Organizational skills
- Team collaboration
- Creative thinking
- Prioritizing calls
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Dispatch recordkeeping
- Verbal communication
- Relationship building
- Microsoft office
- Team building
- Data entry
- Self motivation
- Conflict resolution
- Professionalism
- Quality control
Timeline
Brand Ambassador
Activation Agency
03.2025 - Current
Associate
Curaleaf
08.2020 - 01.2025
Service Dispatcher and Billing
Frank Wood and Son Plumbing and Electrical
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