Laura Frazier
Safety Harbor
Summary
Service Dispatcher with background in coordinating and managing field services. Skilled in streamlining operations, improving productivity, and delivering timely customer service. Familiarity with dispatch procedures, order entry systems, and data management software. Contributed to improved response times and customer satisfaction in previous roles.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
50
50
years of professional experience
Work History
Service Dispatcher and Office Associate
3JS Plumbing Service
Palm Harbor
02.2019 - 04.2025
- Adhered to all company policies related to safety, security and confidentiality protocols.
- Organized and maintained records of customer requests, work orders and related documents.
- Facilitated communication between technicians in the field and corporate offices.
- Performed administrative tasks such as filing paperwork, ordering office supplies and managing accounts receivable and payable.
- Developed strategies to improve customer service processes.
- Resolved customer complaints regarding services rendered by technicians.
- Inspected vehicles prior to dispatch to ensure safety standards were met.
- Received incoming calls from customers, assessed their needs and dispatched service technicians accordingly.
Store Manager
Sally Beauty Supply
Palm Harbor
06.2004 - 12.2018
Sales Manager ( 1996 - 2002
Sears Roebuck And Company
Clearwater
09.1975 - 01.2002
Education
High School Diploma -
Clearwater High School
Clearwater, FL06-1970
Some College (No Degree) - Computer Programming and Business Accounting
St Petersburg Jr College
Clearwater, FLSkills
- Dispatch coordination
- Record management
- Customer service
- Communication skills
- Complaint resolution
- Administrative tasks
- Time management
- Client relations
- Problem solving
- Strong multitasking
- Scheduling expertise
- Teamwork
- Multitasking
- Dispatch recordkeeping
HR Manager
Responsible for hiring and termination of employees. Help with training and onboarding to ensure candidates know company rules and safety regulations.
Timeline
Service Dispatcher and Office Associate
3JS Plumbing Service
02.2019 - 04.2025
Store Manager
Sally Beauty Supply
06.2004 - 12.2018
Sales Manager ( 1996 - 2002
Sears Roebuck And Company
09.1975 - 01.2002
High School Diploma -
Clearwater High School
Some College (No Degree) - Computer Programming and Business Accounting
St Petersburg Jr College