Harmony Sena
Customer Care
Santa Maria,CA
Summary
Detail-oriented individual with exceptional communication skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Dispatcher/Office Associate
Rick's Appliance Service
10.2023 - Current
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Monitored vehicle locations to coordinate timely arrivals.
- Managed customer accounts and invoicing.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need of assistance.
Business Office Clerk
Trailer Hitch RV Center
09.2022 - 10.2023
- Oversaw reception duties such as welcoming visitors, signing them in properly, directing them accordingly within the office space.
- Streamlined inventory management processes, ensuring accurate tracking of supplies and timely reordering as needed.
- Maintained accurate financial records through diligent tracking of invoices, expenses, and payments.
- Responded efficiently to incoming calls from clients or vendors while maintaining excellent customer service standards.
- Input data into spreadsheets and databases.
- Served as a liaison between different departments, effectively managing correspondence and communication to keep everyone informed on relevant updates.
Education
Associate of Science - Respiratory Care
Allan Hancock College
Santa Maria, CA12.2025
High School Diploma -
Pioneer Valley High School
Santa Maria, CA06.2013
Skills
Dispatch Coordination
Customer Relations
Work Order Management
Stress Tolerance
Critical thinker
Professionalism
Timeline
Dispatcher/Office Associate
Rick's Appliance Service
10.2023 - Current
Business Office Clerk
Trailer Hitch RV Center
09.2022 - 10.2023
Associate of Science - Respiratory Care
Allan Hancock College
High School Diploma -
Pioneer Valley High School
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