Kristy O’Connor
Eagle
Summary
Experienced manager with over 15 years in Project and Program management, successfully driving large-scale project goals. Strong collaborative leadership skills complemented by effective communication with stakeholders. Results-oriented professional with a proven track record in business development and team coordination.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Program Manager – Partner Service Network
HP
Boise
01.2024 - Current
- Lead the HP Partner Service Network platform, connecting channel partners who deliver services and advanced solutions on behalf of HP and other partners.
- Oversee the development and execution of global program strategy, including budgeting, resource planning, and overall program requirements for the Global Business Unit.
- Serve as a key liaison between stakeholders, providing regular updates on program progress, issue resolution, and escalation management.
- Collaborate cross-functionally with business units, engineering, manufacturing, and development teams to drive continuous improvement, optimize program costs, and implement product and process enhancements.
- Produce AI-generated training content for internal and external audiences across U.S. and global markets.
- Manage vendor and subcontractor relationships to ensure adherence to project schedules and quality standards.
- Coordinate with engineering, product design, and operations teams to identify and mitigate risks in early-stage product builds.
- Champion innovation by integrating emerging technologies and quality initiatives into manufacturing engineering processes.
iMPS Business Development Manager & Project Manager, NA Region
HP
Boise
01.2021 - 01.2024
- Manages projects and programs across regions/geographies and WW teams to develop or implement new & enhanced services, solutions, or programs and associated processes to meet emerging customer/market needs and fuel profitable growth.
- Oversee development and creation of new cMPS sales certification training for partners. This will include specialty tracks for sales, owners and NPI’s that are not part of current curriculum. We are developing this for Curiosity, HP University and looking to incorporate AI for a 2024 pilot.
- Accountable for WW OPEX budget, marketing content, and contracts with BTA, CDA and digital media partners.
- Reporting of NA cMPS financials back to WW team to determine success on ongoing programs and ROI.
Project Manager, NA MPS GTM Operations
HP
Boise
01.2019 - 01.2021
- Accountable for the delivery of strategic projects linked to the AMS MPS Organization and any overarching AMS projects associated to ongoing transformation and continuous improvement.
- Partner with internal functions as required to ensure complete delivery of project scope, including GBU, GTM, WWS, Sales Operations, IT, and Finance.
- Lead all projects related to the Partner Service Now platform, including improving the total Partner experience by eliminating pain points, implementing, and driving new software enhancements, and developing process improvements. Additionally, leading onboarding of LSP’s to replace MOD as a service provider.
- Launch and monitor process for accounts transitioning from pMPS to dMPS; creating transparency among routes to market and setting guidelines to protect the existing pMPS book of business.
- Assist in developing new programs offers with non-HP products and third-party vendors to offer customers a wider portfolio of products and services.
- Lead and manage teams associated with complex projects of varying types and sizes, applying the appropriate project management principles, techniques, and methodologies tailored to the individual project to ensure on-time, on-budget delivery.
Reporting & Analytics, NA MPS GTM Operations
HP
Boise
01.2018 - 01.2019
- Performed data extraction and analysis for Channel MPS ($300m+ RTM); selecting key information and conclusions to develop a comprehensive set of recommendations for optimizing business and financial performance.
- Prepared and ran weekly Scorecard performance reviews with management and drove improvement plans.
- Discovered $2.78m in unreported claims that were missed in original pulls and resolved the issue going forward.
- Increased overall gross margin by discovering, along with Finance, $9m in Quicksilver plus rebates.
- Discovered $400k in compensation overpayments, therefore eliminating double payments to sales reps.
- Eliminated 2-3 workdays by streamlining reporting process; this was accomplished by integrating cross-functional teams and eliminating redundancies.
- Created and implemented transparent audit process and self-service model for Audit team. This reduced requests by 50% with the Audit team.
Client Success Manager – Workforce Solutions
Equifax, Inc.
Eagle
01.2007 - 01.2017
- Served as clientele’s single point of contact for several HR SaaS solutions managing 80+ accounts for high-profile clients (Fortune 500 and 1000), ensuring client growth and retention, leading strategic initiatives, identifying cross-sell opportunities and fostering national customer interest in new product lines.
- Conducted employee Onboarding for Workforce Solutions portfolio to ensure team collaboration and shared goals.
- Guaranteed programs and services success by dynamically managing entire program/project life cycle and ensuring that teams consistently met within client’s budget and scope of work.
- Directed training workshops and program communications while supporting change management efforts for contracted services compliance and risk mitigation.
- Managed all facets of contract negotiations, including renewals, upsell opportunities and request for proposal responses. Consistently overachieved year over year revenue goals at 108%.
- Provided C-Level executives, HR, and Payroll departments with comprehensive annual reviews of key performance metrics on areas improvement.
- Created rapport and consistently offered superior customer service and solutions to maintain a client retention rate of 98% during entire length of tenure. Significantly increased service base by at least 15%.
Talent Development Project Manager (Contract)
St. Luke’s Health System
Boise
01.2018
- Managing Onboarding project working with cross-functional teams to implement a new system-wide software solution for current and future employees to ease the onboarding process and focus on employee retention.
- Complete re-design of St. Luke’s intranet to develop relevant content that streamlined navigation for an easy-to-use employee experience.
- Successful implementation of system-wide executive coaching program; creating the complete process flow and intake system, SOW, and contractual documentation, reporting and marketing.
- Designed metrics, analytical tools and dashboard reporting for multiple departments to forecast training and personnel requirements.
Education
Master of Business Administration -
Pepperdine University
Malibu, CaliforniaBachelor of Arts -
University of California
Irvine, CaliforniaSkills
- Agile & Waterfall PM
- Program Management
- Portfolio Management
- Budget Analysis & Forecasting
- Strategy Development & Planning
- Training & Development
- Risk Mitigation/Compliance
- Contract Management
- Vendor Management
- Workforce Analytics, HCM
- Resource Allocation
- Business Dev Management
Certification
Certified Scrum Master (CSM) – Agile Project Management
Timeline
Program Manager – Partner Service Network
HP
01.2024 - Current
iMPS Business Development Manager & Project Manager, NA Region
HP
01.2021 - 01.2024
Project Manager, NA MPS GTM Operations
HP
01.2019 - 01.2021
Reporting & Analytics, NA MPS GTM Operations
HP
01.2018 - 01.2019
Talent Development Project Manager (Contract)
St. Luke’s Health System
01.2018
Client Success Manager – Workforce Solutions
Equifax, Inc.
01.2007 - 01.2017
Master of Business Administration -
Pepperdine University
Bachelor of Arts -
University of California
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