Kristy Otero
Charlotte,NC
Summary
Enthusiastic professional with outstanding interpersonal and communication skills striving to leverage abilities to improve employee engagement and boost organizational performance. Seeking to deliver expertise to a highly respected HR team and contribute to strategically and proactively driving the success of the organization. Proven experience in talent acquisition, employee relations, and customer engagement. Committed to strengthen and to improve sales and performances. I am seeking to leverage these skills to contribute in a company for people and organizational success.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Metro Fitness
09.2022 - Current
- Collaborate with the team to develop and to implement strategies, resulting in a 15% increase in membership within six months
- Successfully trained sales associates to improve their selling abilities, resulting in increased sales performance and customer satisfaction
- Conducted regular performance reviews for employees to identify areas of improvement
- Managed payroll administration, ensuring timely and accurate salary disbursements to all employees.
- Created schedules, workflows, and shift coverage to meet expected business demands
- Enhanced employee retention by implementing effective onboarding programs and conducting regular performance reviews
- Developed a company-wide training program, improving staff skillsets and boosting overall productivity levels
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness
Client Advisor
Louis Vuitton - LVMH
09.2021 - 02.2022
- Built and strengthen relationships with clients by providing exceptional customer service and demonstrating excellent knowledge of products
- Managed with high-net-worth clients by providing excellent shopping experience and generating maximum business results
- Demonstrated adaptability by quickly learning new systems, tools, or products as necessary for the job
- Developed relationships with clients through regular communication and follow-up
- Worked closely with senior management team members regarding client relations initiatives
- Conducted research on current trends in luxury fashion industry
- Contributed to company growth by identifying new business opportunities and cross-selling services
- Assisted in training new team members, sharing best practices and expertise in Client Advisor role
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs
Sales Manager
Pandora Jewelry
08.2019 - 08.2021
- Interviewed, provided, and assisted in training and onboarding sessions for new employees on sales techniques, procedures, and strategies
- Identified opportunities to improve profits related to the sale of products or services
- Managed sale associates by providing guidance and sale tactics and support
- Created and presented daily reports to management on sales performance
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives
- Conducted periodic inventories and physical counts of product supplies
- Analyzed sales trends to anticipate future needs and adjust inventory accordingly
- Developed training materials and documents such as manuals, handouts, exercises and facilitator guides
- Increased sales revenue by developing and implementing effective sales strategies
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment
Education
Bachelor of Science - Human Resources Management
Liberty University
Lynchburg, VA08.2023
Skills
- Performance Management
- Training and Development
- Sales Strategies
- Team Collaboration
- Employee Onboarding
- Communication
- Employee Relations
- Communication Management
- Talent Management
- Payroll Processing
- Recruitment and Interviewing Management
Timeline
Assistant Manager
Metro Fitness
09.2022 - Current
Client Advisor
Louis Vuitton - LVMH
09.2021 - 02.2022
Sales Manager
Pandora Jewelry
08.2019 - 08.2021
Bachelor of Science - Human Resources Management
Liberty University
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