Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristy Pennell

Salt Lake City,Utah

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Master Esthetician

The Kura Door Japanese Day Spa
11.2022 - Current
  • Develop customized at-home skincare routines for clients to maintain results between appointments.
  • Achieve high levels of client retention by building rapport and addressing individual concerns with empathy and professionalism.
  • Provided exceptional waxing services, ensuring client comfort throughout each procedure.
  • Provided exceptional facials, Hydrafacial, Micro current, body treatments, waxing manicures and pedicures.
  • Enhanced client satisfaction by providing personalized skincare treatments and product recommendations.
  • Maintained a clean and sanitary work environment, adhering to state regulations and spa policies.

Health Benefit Specialist

Select Health
08.2017 - 04.2021
  • Received incoming calls from members, providers, facilities, employer groups, and other departments. Provided superior customer service that was consistent with policies, company values and quality standards.
  • Resolved customer's issues on the initial call or provided timely follow-up when additional research was required.
  • Complied with established criteria for response time, handling time, availability, and call flow.
  • Complied with established auditing criteria. Stayed current and conversant on general plan design and modifications to provide accurate and appropriate information.
  • Educated callers on correct use of their plans, including coverage of benefits, utilization, and administrative guidelines, in collaboration with teammates and other departments. Made exception / empowerment decisions within the established exception policy.

Admitting Clerk

Mountain West Medical Center
09.2019 - 09.2020
  • Initiates contact with client hospital patients via telephone using appropriate scripting to ensure the required level of benefit and pre-certification/authorization details such as demographics, insurance/coverage and clinical information are obtained.
  • Complete appropriate electronic forms with detailed benefit and pre-certification/ authorization information to ensure a clean claim.
  • Identifies inaccurate plan codes and corrects in the hospital’s main frame.
  • Work directly with multiple insurance websites to obtain benefits and authorization validation.
  • Adheres to the guidelines set forth in the Health Insurance Portability and Accountability Act (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI).

Loan Specialist- Documentation

Zions Bank Corporation
10.2016 - 07.2017
  • Provided administrative and/or operational support within the following loan areas; processing, closing, servicing, documentation, notes, disbursements, etc.
  • Responsible for verifying completeness of files with all necessary documents and signatures required.
  • Reviewed loan and collateral documents and loan packages to insure bank’s security interest and adherence to established policies and procedures.
  • Updated computer system with pertinent collateral information and collateral exception information; tracks and clears exceptions.
  • Worked with lending staff in resolving discrepancies in collateral documentation.

Education

Master Esthetician

Paul Mitchel School
Salt Lake City, UT
08-2022

General Education Diploma - undefined

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San Manuel High School
San Manuel, Arizona
01.2000

Milday's Nail School
Apprentice, UT
01-2008

Yoga Certification

Core Power Yoga
01-2021

Skills

  • Strong multi-tasking, self-management/self-motivating skills
  • Ability to adapt to a changing environment while remaining positive
  • Attention to detail
  • Detail oriented with the ability to accurately gather and analyze
  • Strong communication skills
  • Active listening
  • Data entry
  • Complaint resolution
  • Customer inquiries
  • Call management

Timeline

Master Esthetician

The Kura Door Japanese Day Spa
11.2022 - Current

Admitting Clerk

Mountain West Medical Center
09.2019 - 09.2020

Health Benefit Specialist

Select Health
08.2017 - 04.2021

Loan Specialist- Documentation

Zions Bank Corporation
10.2016 - 07.2017

General Education Diploma - undefined

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San Manuel High School

Master Esthetician

Paul Mitchel School

Milday's Nail School

Yoga Certification

Core Power Yoga

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