Kristy Peters
Plover,WI
Summary
Reliable candidate ready to take on challenges using problem-solving, vast knowledge of the insurance industry and familiarity with large National Account risk programs. Demonstrated strengths in managing risk, reviewing and assessing existing risk while working closely with National Account insured's, their brokers and risk managers, cultivating positive relationships and exceeding goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Claims Specialist
Cottingham & Butler
Dubuque, IA
11.2025 - Current
- Conducted thorough analysis of complex claims to enhance processing accuracy and efficiency.
- Evaluate claims based based on the investigation and merits of the case.
- Analyzed client needs and provided tailored recommendations as a third-party claims administrator.
- Work closely with client partnerships during claim reviews and collaboration.
- Handled high-pressure situations with professionalism and composure, consistently achieving positive outcomes for both clients and the organization.
- Reviewed documentation for compliance with regulatory standards and company policies.
- Led initiatives to streamline claims processing workflows, improving efficiency by reducing cycle time.
Insurance Course Facilitator
Sentry Insurance
Stevens Point, WI
01.2015 - Current
- Facilitated AIC 30 (Claims Handling Principles and Practices) with a successful passer rating
- Facilitated AIC 37 (Managing Bodily Injury Claims) with a successful passer rating
- Developed training material and presented the material to a class of approximately 30 participants
- Acted as a resource for participants with any questions or concerns regarding the subject matter.
Claims Manager – Commercial Liability and Litigation
Sentry Insurance
Stevens Point, WI
01.2018 - 11.2025
- Manage and lead 10 associates handling multiple lines of business including Regional, Standard Business Products, Dealer Operations, National Accounts and Transportation with an emphasis on National Accounts.
- Asses and monitor high exposure losses involving all stages of litigation and non-litigation through amicable resolution working closely with insured's risk manager and broker on settlement.
- Regularly make independent decisions involving day to day claims handling including rejection of time limit demands, mediations and trial proceedings.
- Act as a mentor, leader and subject matter expert within the organization to promote new processes, systems, and the overall goals of the organization
- Work closely with insured loss prevention teams, management of their claims as well as insurance program strategies. Provide insight on new and upcoming insurance and industry trends that may affect their line of business.
- Regularly review insured account structure, including their current assets, new acquisitions and new/existing liabilities through stewardship reviews.
- Review and discuss goals and performance conversations with each associate and document accordingly.
- Address any performance issues as needed
- Lead weekly meetings to discuss new process implementation, discuss new trends affecting specific lines of business and discuss weekly agenda if needed
- Identify gaps in processes and procedures, work with directors and other business units to review data, provide direction and correction action in those processes
Claims Technical Advisor
Sentry Insurance
Stevens Point, WI
01.2017 - 01.2018
- Manage and lead 7-8 associates in providing technical assistance on all claim files
- Ensure all compliance requirements are met and all files are handled timely and effectively
- Continue to stay up to date and informed on changed and new state laws, regulations and coverage
- Participate in monthly meetings to address goals, issues and any new process
- Ensure all associates handle claims with loss expense, customer service and accuracy in mind
- Act as a mentor and leader within the organization to promote new processes, systems, and the overall goals of the organization
- Work closely with the Claims Administration Manager to provide feedback for associate performance reviews.
Claims Representative Senior / National Accounts/Small Business
Sentry Insurance
Stevens Point, WI
01.2012 - 01.2017
- Utilize communication in a professional and timely manner with all customers internal and external
- Prioritize, develop and manage a plan to handle and investigate claims to help resolve them timely
- Monitor expenses and provide prompt resolution to all parties involved
- Handle complex claims including: fatalities, traumatic brain injuries, and amputations
- As well as complex coverage issues
- Review leases, contracts and vendor agreements to assess possible tender of claim
- Handle an average pending of 150 with a litigated pending of 50
- Adjust and effectively evaluate new information in order to conclude claims in a timely manner
- Efficiently negotiate settlements with insureds, claimants and attorneys for resolution
- Draft reservation of rights, coverage disclaimers, SEWS notices, Large Loss Notices, and Severity Notices
- Participate in corporate protocols when warranted and present material in an organized, detailed manner
- Maintain rapport and a professional, trusting relationship with National Account insureds and their risk manager
- Manage budgets for litigation expense and other allocated loss expense such as rental, experts, and independent adjusters
- Handle variety of claims including: Employment Related Practices, auto liability, premise liability, construction defect, product defect claims, engine rebuilding, printer errors and omissions, manufacturer errors and omissions, landlord/tenant claims for national accounts and small business policies.
Education
Bachelor of Science - Business Administration
University of Wisconsin Stevens Point
Skills
- Creative Instruction
- Problem Solving
- Active Listening
- Technology Integration
- Coverage assessments
- Compliance management
Certification
- Licensed Claims Adjuster (TX DHS)
- Property and Casualty License - WI
- AINS Designation (Associate in General Insurance)
- AIS Designation (Associate in Insurance Services)
- AIC Designation (Associate in Claims)
- AIC – M Designation (Associate in Claims – Management)
- ACS Designation (Associate in Customer Service)
- SCLA Designation (Senior Claim Law)
- CPCU Designation – In Progress
Timeline
Claims Specialist
Cottingham & Butler
11.2025 - Current
Claims Manager – Commercial Liability and Litigation
Sentry Insurance
01.2018 - 11.2025
Claims Technical Advisor
Sentry Insurance
01.2017 - 01.2018
Insurance Course Facilitator
Sentry Insurance
01.2015 - Current
Claims Representative Senior / National Accounts/Small Business
Sentry Insurance
01.2012 - 01.2017
Bachelor of Science - Business Administration
University of Wisconsin Stevens Point