Kristy Michele Phipps
San Jacinto,Ca
Summary
Dynamic and detail-oriented professional with a proven track record in the hospitality industry, notably at Ritz-Carlton. Excelled in menu memorization and wine service, enhancing dining experiences and upselling with finesse. Demonstrated exceptional interpersonal skills, fostering relationships and exceeding sales targets by 20%. Skilled in dining room maintenance and cash handling, consistently delivering top-tier customer satisfaction.
Overview
10
10
years of professional experience
Work History
Server
Ritz-Carlton
Rancho Mirage, CA
11.2023 - Current
- Implemented and adhered to health and safety protocols to ensure a safe dining environment.
- Matched wines with menu items and guest preferences.
- Provided menus, explained daily specials, and answered questions about menu items.
- Upheld the restaurant's high standards of etiquette, hospitality, and customer service.
- Recommended dishes based on detailed knowledge of the menu and wine pairings.
Server
First service residential
Banning, Ca
01.2022 - 10.2023
- Greeted guests promptly
- Shared daily specials and collected food and drink orders
- Monitored tables and offered add-ons
- Showed enthusiasm and knowledge about new products and special promotions
- Answered menu questions and offered suggestions based on individual preferences
- Used POS system to accurately input orders and process payments
Server
Famous Dave's BBQ
Las Vegas, NV
01.2021 - 12.2021
- Multi tasking abilities
- Attention to detail
- Excellent memory retention
- Used POS system to place and manage orders, and close out customer checks
- Bussed and reset tables to keep dining room and work areas clean
- Checked guests identification before serving alcoholic beverages
- Handled multiple tables simultaneously with high service quality
Cafe manager / Server
The village retirement Center
Hemet, Ca
08.2016 - 01.2021
- Led team of servers to consistently meet customer service needs and sales targets
- Evaluated employee performance
- Reassigned staff to meet changing customer volumes
- Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction
- Analyzed and generated end of shift and inventory reports for performance and quality tracking purposes
- Verified prepared food met standards for quality and quantity before serving to customers
Banquet Server
Marinaj Banquets & Events
Moreno Valley, Ca
04.2018 - 04.2020
- Guided arriving guests to tables
- Took drink orders and related information to the bartender
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Executed synchronized meal service simultaneously serving multiple guests
- Maintained event cleanliness during service by promptly clearing dishes after each course
- Provided friendly, courteous service to create memorable moments for guests
- Maintained a flexible work schedule to meet event and guest needs
Server
Murrieta Gardens Senior living
Murrieta, Ca
06.2015 - 07.2016
- Cultivated warm relationships with residents and their families
- Explained menu items and suggested appropriate options for food allergy concerns
- Used slow periods to restock supplies
- Bussed and reset tables to keep dining room clean
Education
NA -
Mount San Jacinto College
08.2020
Diploma -
Hemet High School
Hemet, Ca06.1998
Some College (No Degree) - Medical Coding
Preppy
OnlineSkills
- Focused and driven
- Detail oriented
- Menu memorization
- Liquor and wine service
- Upselling
- Cash handling
- Dining room maintenance
- Supply restocking
Accomplishments
BLS Certification, National CPR Foundation, 09/23
Timeline
Server
Ritz-Carlton
11.2023 - Current
Server
First service residential
01.2022 - 10.2023
Server
Famous Dave's BBQ
01.2021 - 12.2021
Banquet Server
Marinaj Banquets & Events
04.2018 - 04.2020
Cafe manager / Server
The village retirement Center
08.2016 - 01.2021
Server
Murrieta Gardens Senior living
06.2015 - 07.2016
NA -
Mount San Jacinto College
Diploma -
Hemet High School
Some College (No Degree) - Medical Coding
Preppy
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