Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

IVAN ZOGRAFOV

Brooklyn,NY

Summary

Seasoned service industry professional with over 10 years of experience, thriving in challenging, fast-paced environments. Knowledgeable and passionate about wine, spirits, and diverse cuisines. Effective communicator specializing in creating an atmosphere of enjoyment for guests while upholding the highest standards of service.

Overview

10
10
years of professional experience

Work History

Server

Chambers
01.2025 - Current
  • Performed all server duties independently, handling every task from order taking and food delivery to customer service and billing, without support staff.
  • Demonstrated advanced wine knowledge, including wine pairing and recommendations, contributing to the restaurant’s award-winning wine program.
  • Ensured guest satisfaction by delivering personalized, attentive service in a fast-paced environment.

Server

Lilia
07.2024 - 12.2024
  • Delivered seamless and personalized dining experiences to guests in a critically acclaimed, high volume restaurant.
  • Demonstrated expertise in menu offerings, including sourcing, ingredients, and culinary techniques, to provide informed recommendations and enhance guest satisfaction.
  • Maintained composure and efficiency during peak hours, multitasking to manage large sections while upholding service standards.
  • Proactively identified and resolved guest concerns, ensuring a positive and memorable experience for every table.

Server

Shukette
03.2022 - 07.2024
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients, and cooking methods.
  • Cultivated warm relationships with regular customers.
  • Provided genuine hospitality in a fast-paced environment, guiding guests to memorable experiences.

Server

Sal's Place
06.2021 - 12.2022
  • Built and broke down entire section daily, as tables were positioned directly on the beach.
  • Offered prompt and amicable service, while simultaneously bussing and resetting tables, and running every food and drink order to tables.
  • Stepped in and covered for the kitchen expediter for over 3 weeks; 250-300 guests per night and no P.O.S. system.

Server

Island Creek Oyster Bar
11.2017 - 03.2020
  • Significantly expanded general food and beverage knowledge, while working in a fast-paced, high-end environment.
  • Acquired extensive knowledge of seafood, oysters in particular.
  • Adjusted with ease to daily menu changes.
  • Provided excellent service to guests, while simultaneously educating them about seafood, fine wine, and cocktails.
  • Worked closely with the wine director in selecting new additions to one of the most vibrant wine lists in town.

Server

Mac's Seafood
06.2015 - 11.2017
  • Worked in an incredibly fast-paced environment during busy summer seasons, often serving more than 100 guests per shift.
  • Accommodated large parties and led the effort in numerous buyouts.

Education

Bachelor of Arts - Economics and Political Science

University of Richmond
05.2015

Skills

  • Multitasking proficiency
  • Detail-oriented professional
  • Customer service specialist
  • Focused industry expert
  • Proficient in self-driven initiatives
  • Skilled problem solver
  • Strong understanding of hospitality industry standards
  • Goal-focused individual
  • Effective communicator
  • Wine and beverage specialist

LANGUAGES

English
German
Bulgarian

Timeline

Server

Chambers
01.2025 - Current

Server

Lilia
07.2024 - 12.2024

Server

Shukette
03.2022 - 07.2024

Server

Sal's Place
06.2021 - 12.2022

Server

Island Creek Oyster Bar
11.2017 - 03.2020

Server

Mac's Seafood
06.2015 - 11.2017

Bachelor of Arts - Economics and Political Science

University of Richmond

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