Kylie Aumiller
Denver,CO
Summary
Proven leader and efficient multitasker, I excel in high-pressure environments, as demonstrated at Pietra's Pizzeria And Italian Restaurant. With exceptional communication and customer service skills, I effectively manage team workflows and enhance guest experiences. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Pietras Pizzeria And Italian Restaurant
04.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Team Leader
Stars Kid Care
02.2023 - 04.2023
- Encouraged academic success among students by incorporating educational elements into daily activities and routines.
- Maintained compliance with all state and federal regulations, ensuring a safe environment for children and staff members alike.
- Assisted students with homework completion, fostering a greater understanding of subject matter while promoting time management skills.
- Developed strong relationships with parents, providing regular updates on their children''s progress and addressing concerns in a timely manner.
To-Go Specialist
Red Robin
01.2023 - 04.2023
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Adapted quickly to new technology platforms for online ordering and delivery services integration.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
Food Runner
Red Robin
01.2023 - 04.2023
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
Host
Chili's Restaurant
02.2022 - 03.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Host
Sheridan Steakhouse
04.2021 - 01.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
No Degree -
Phlebotomy Training Specialists
Thornton, CO02-2025
High School Diploma -
Wheat Ridge High School
Wheat Ridge, CO05-2022
Skills
- Strong work ethic
- Teamwork and collaboration
- Strong multitasking
- Strong teamwork
- Multitasking proficiency
- Exceptional customer service
- Attention to detail
- Phone etiquette
- Effective multitasking
- Effective time management
- Cash handling
- Guest engagement
- Quick learner
- Adaptable to change
- Professional appearance
- People management
- Flexibility
- Exceptional communication
- Goal oriented
- Cleaning and sanitizing
- POS software
- Memory retention
- Work Planning and Prioritization
Certification
- Phlebotomy Technician Certification (PTC)
Languages
English
Native or Bilingual
French
Limited Working
Spanish
Elementary
Timeline
Server
Pietras Pizzeria And Italian Restaurant
04.2023 - Current
Team Leader
Stars Kid Care
02.2023 - 04.2023
To-Go Specialist
Red Robin
01.2023 - 04.2023
Food Runner
Red Robin
01.2023 - 04.2023
Host
Chili's Restaurant
02.2022 - 03.2022
Host
Sheridan Steakhouse
04.2021 - 01.2022
No Degree -
Phlebotomy Training Specialists
High School Diploma -
Wheat Ridge High School
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