Karen Juarez
Passaic
Summary
Proven multitasker and team player, I excelled at Longhorn Steakhouse by enhancing guest experiences through exceptional service and maintaining high sanitation standards. Skilled in POS systems and fluent in Spanish, I significantly reduced order errors and fostered a collaborative work environment, demonstrating adaptability and a strong work ethic.
Overview
2
2
years of professional experience
Work History
Server
Longhorn Steakhouse
04.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Explained menu items and suggested appropriate options for food allergy concerns.
To-Go Server
Longhorn Steakhouse
10.2023 - Current
- Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
- Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
- Provided expert knowledge of menu items and ingredients when interacting with customers, facilitating informed decision-making for their meal choices.
- Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Reviewed orders to determine appropriate delivery inclusions such as utensil type and quantity, napkins, straws, and promotional coupons.
- Supported overall restaurant operations by assisting other team members during high-volume periods as needed, fostering a collaborative work culture.
- Implemented system for double-checking orders before hand-off, drastically reducing errors and customer complaints.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Utilized POS system to receive and process food and beverage orders.
Host
Longhorn Steakhouse
06.2023 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took call aheads and to-go/redirect to the togo server for them to take orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
- Trained new hostesses on customer service best practices and restaurant policies.
- Cross-trained to handle different restaurant roles, including server, food runner and to-go stations.
Education
High School Diploma -
Passaic Academy For Science And Engineering
Passaic, NJ06-2022
Skills
- Strong work ethic
- Strong multitasking
- Multitasking proficiency
- Exceptional customer service
- Quick learner
- Team player mentality
- Adaptable to change
- Food running
- Foreign language skills (Spanish)
- Front of house organization
- Hostess support
- Decision-making
- Teamwork
- Guest seating
- Dining area maintenance
- Table bussing
Languages
Spanish
Native or Bilingual
Timeline
Server
Longhorn Steakhouse
04.2024 - Current
To-Go Server
Longhorn Steakhouse
10.2023 - Current
Host
Longhorn Steakhouse
06.2023 - Current
High School Diploma -
Passaic Academy For Science And Engineering
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