Kristy Reece
Normandy,TN
Summary
Administrative professional well versed in managing secretarial/office management duties. Proficient, organized, detail-oriented, and customer-focused. Strong planning, problem solving, prioritization, and communication skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Billing Coordinator - Employer Services
Graves Gilbert Clinic
02.2015 - Current
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Entered details into accounts and tracked payments.
- Enhanced client relations by promptly addressing inquiries and concerns regarding invoices and account statuses.
- Updated documentation, reports, and spreadsheets with financial information.
- Answered telephone inquiries with friendly demeanor and full knowledge of billing department processes.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
Surgery Coordinator
Western Kentucky Orthopaedic & Neurosurgical Associates
08.2009 - 02.2015
- Enhanced patient experience by efficiently scheduling surgeries and coordinating necessary pre-operative appointments.
- Contributed to departmental goal-setting initiatives aimed at improving patient outcomes and satisfaction rates following surgeries.
- Maintained efficient surgery schedule by monitoring daily activities and resolving potential conflicts.
- Meticulously maintained surgeon''s calendars, allowing them to focus on providing excellent patient care without administrative distractions or interruptions.
- Assisted in the development of standardized protocols for surgery coordination, improving overall efficiency across multiple departments.
Education
Marketing Management
Sullivan University
Lexington, KYGED -
Paul Laurence Dunbar High School
Lexington, KY05.2002
Skills
- Schedule Management
- Verbal and written communication
- Appointment Scheduling
- Accounts receivable and payable
- Data Verification
- Payment posting
- HIPAA guideline compliance
- Customer Service
Certification
- CPC - Certified Professional Coder
Timeline
Billing Coordinator - Employer Services
Graves Gilbert Clinic
02.2015 - Current
Surgery Coordinator
Western Kentucky Orthopaedic & Neurosurgical Associates
08.2009 - 02.2015
Marketing Management
Sullivan University
GED -
Paul Laurence Dunbar High School
- CPC - Certified Professional Coder
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