Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Kristy Reynolds

Ritzville,WA

Summary

Dedicated member services professional specializing in collections and cash management. Recognized for strong problem-solving abilities and effective communication skills, ready to drive operational excellence and improve member experiences.

Overview

24
24
years of professional experience

Work History

Member Services Representavie/Collections

Big Bend Electric Cooperative, Inc.
Ritzville, WA
03.2014 - Current

Daily Cash Management: Manage incoming payments and daily cash balancing. Process Returned Payments (NSF).

Collections Management: Manage Members past due balances, send Collection Letters, Make Payment Arrangements, Turn Members over for Collections. Manage Bad Debt Report.

Bankruptcy Management: Manage Incoming Bankruptcy Notifications, File Bankruptcy Claims.

Member Services: Answer phones, sign Members up for new accounts, process credit checks, send and manage Members Contracts, Annual Meeting Registration.

Dental Assistant

Community Health Center
Moses Lake, Washington
03.2011 - 02.2014

Assist Dentist with Exams, Restorative, and Operative Procedures.

Take X-Rays, clean teeth and teach the importance of good oral hygiene, prepare patient for their exam by the Dentist.

Chart patients existing and Treatment Planned Restorations and Conditions.

Present Treatment plans to patients and go over procedures to be performed at future appointments.

Sterilize exams rooms, equipment and instruments.

Loan Document Specialist II

Wells Fargo Financial
Lewiston , ID
09.2008 - 01.2010

Collect and review client documents and submit to Underwriters for loan approval.

Process and present Mortgage, Auto, and Retail Loan Closings/Documents.

Prepare and disperse payoff checks from loan proceeds to pay off client’s debt.

Customer Service Supervisor

Sterling Bank
Ritzille, WA
04.2002 - 09.2008

Supervisory Duties: Train/coach teammates and provide system/application training/support. Present Weekly Staff Meetings. Perform Monthly, Quarterly, and Annual Branch Audits. Attend Quarterly Regional Operations Meetings.

Personal Banker Duties: Open and maintain Business and Personal Accounts. Perform Teller Window transactions.

Vault Teller Duties: Balance Local Branch Cash. Prepare currency to be shipped to the Federal Reserve. Verify and sort currency received from the Federal Reserve.

Education

Dental Assistant Certificate - Dental

Carrington College
Spokane, WA
11-2010

High School Diploma -

Lewis And Clark High School
Spokane, WA
06-1999

Skills

  • Dependable and responsible
  • Attention to detail
  • Time management
  • Multitasking Abilities
  • Clerical support
  • Cash management
  • Collections management
  • Document processing
  • Interpersonal communication
  • Verbal communication
  • Problem solving
  • Customer service
  • Compliance adherence
  • Conflict resolution
  • Excellent communication
  • Effective communication
  • Team leadership
  • Team building

Affiliations

  • I'm a lover of any outdoors activities. Hiking, Camping, Kayaking, Fishing, Hunting. I'm always down for an adventure. I love spending time with my family, dogs and friends.

Timeline

Member Services Representavie/Collections

Big Bend Electric Cooperative, Inc.
03.2014 - Current

Dental Assistant

Community Health Center
03.2011 - 02.2014

Loan Document Specialist II

Wells Fargo Financial
09.2008 - 01.2010

Customer Service Supervisor

Sterling Bank
04.2002 - 09.2008

Dental Assistant Certificate - Dental

Carrington College

High School Diploma -

Lewis And Clark High School
Kristy Reynolds