KRISTY ROACH
Rogersville,MO
Summary
Dynamic Community Development Mortgage Lender at Arvest Bank with a proven track record of exceeding sales goals and enhancing customer satisfaction. Skilled in problem-solving and maintaining meticulous attention to detail, I effectively collaborated with industry professionals to streamline loan processes and improve approval rates. Committed to delivering exceptional service and fostering strong client relationships.
Overview
12
12
years of professional experience
Work History
Community Development Mortgage Lender
Arvest Bank
Springfield, MO
07.2013 - Current
- Managed large pipeline of loans, ensuring timely submission of documentation for underwriting approval.
- Exceeded sales goals by cultivating strong referral networks with industry professionals.
- Increased loan approval rates by promptly reviewing mortgage applications for accuracy.
- Collaborated with real estate agents, attorneys, and title companies to facilitate smooth transactions.
- Assisted clients in selecting suitable loan products, enhancing customer satisfaction levels.
- Maintained confidentiality of bank records and client information throughout processes.
- Examined loan applications to determine approvals or denials based on eligibility criteria.
- Educated clients on loan options, guiding informed decisions aligned with financial goals.
Education
High School Diploma -
Lebanon High School
Lebanon, MO05.1998
Skills
- Mature work ethic
- Team player
- Attention to detail
- Organized
- Goal-Oriented
- Customer service-focused
- Active Listening
- Learning
- Multi-tasking
- Coachable
- Trainable
- Problem-solving
- Flexible
- Positive attitude
- Dependable
- Strong organizational skills
Timeline
Community Development Mortgage Lender
Arvest Bank
07.2013 - Current
High School Diploma -
Lebanon High School