Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristy Roach

Rogersville,MO

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

25
25
years of professional experience

Work History

Mortgage Lender

Arvest Bank
07.2013 - Current
  • Managed a large pipeline of loans while ensuring timely submission of all necessary documentation for underwriting approval and closing coordination.
  • Exceeded sales goals consistently by cultivating strong referral networks with industry professionals.
  • Increased loan approval rates by promptly and accurately reviewing mortgage applications.
  • Collaborated with real estate agents, attorneys, title companies, and appraisers to ensure smooth transactions for all parties involved.

Loan Officer 1

Metro Credit Union
06.2007 - 07.2013
  • Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
  • Maintained strict confidentiality of bank records and client information.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
  • Examined customer loan applications for loan approvals and denials.
  • Developed strong relationships with customers through high levels of customer service.
  • Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
  • Originated, reviewed, processed, closed, and administered customer loan proposals.
  • Meticulously reviewed applicant documentation, ensuring accuracy and completeness prior to submission for underwriting approval.

Officer Manager

Truck Net, Inc.
03.2003 - 06.2007
  • Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
  • Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
  • Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
  • Managed payroll and accounts payable.
  • Maintained sales accounts.


Lead Auditor Revenue Recovery

UPS
03.1999 - 03.2003
  • Adapted quickly to new industries and client requirements, demonstrating versatility in approach and methodology when conducting audits.
  • Conducted thorough risk assessments for clients, identifying areas of potential financial loss.
  • Safeguarded company reputation through meticulous attention to detail during audits, ensuring accurate findings were reported consistently.
  • Championed professional development within the department by organizing relevant training sessions and sharing industry updates.
  • Managed and coordinated a staff of 10 employees, tracked timesheets, vacation request's and attendance.

Education

High School Diploma -

Lebanon High School
Lebanon, MO
05.1998

Skills

  • Mature work ethic
  • Team player, easily supervised or can work independently
  • Attention to detail
  • Organized
  • Goal-Oriented
  • Customer service-focused
  • Active Listening and Learning
  • Can multi task
  • Coachable and trainable
  • Able to confront issues and objectively reach resolution
  • Flexible relative to tasks as assigned
  • Positive attitude

Timeline

Mortgage Lender

Arvest Bank
07.2013 - Current

Loan Officer 1

Metro Credit Union
06.2007 - 07.2013

Officer Manager

Truck Net, Inc.
03.2003 - 06.2007

Lead Auditor Revenue Recovery

UPS
03.1999 - 03.2003

High School Diploma -

Lebanon High School

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Kristy Roach