Paula LaCour
Amarillo,TX
Summary
Organized Mortgage Loan Officer with 25+ years of experience in Banking/Mortgage Lending. Extensive real estate knowledge and success in client education. Adept at mathematical accuracy and following financial regulations.
Overview
32
32
years of professional experience
Work History
Mortgage Lender
Happy State Bank
01.2017 - 11.2023
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Worked with underwriters to fix application problems and resolve issues.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Developed extensive network of referral partners to source new mortgage loan opportunities.
- Negotiated loan terms and conditions with clients to maximize profitability.
- Participated in industry events and conferences to build relationships and gain market intelligence.
- Developed and implemented marketing campaigns to generate new business opportunities.
- Monitored portfolio performance and provided clients with periodic updates on loan progress.
Mortgage Lender
American Mortgage Company
06.2000 - 08.2013
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Supervised loan personnel and motivated to maintain customer service and performance standards.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Worked with underwriters to fix application problems and resolve issues.
Mortgage Lender
Atlanta Home Mortgage Center
03.1997 - 06.2000
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Worked with underwriters to fix application problems and resolve issues.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Supervised loan personnel and motivated to maintain customer service and performance standards.
- Processed loan applications and monitored progress from start to finish.
- Assisted customers with completing loan applications and other paperwork.
- Monitored pipelines to track and log status of loans.
Assistant Branch Manager
Cameron State Bank
02.1992 - 03.1997
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Worked with bank Auditor to improve Banking procedures
- Coordinated startup of 3 new branches (including teller training, system setup and vault preparation)
- Ordered currency, established new accounts, approved and set up personal loans and supervised team of at least 7
Education
Paralegal 1 And Notary - Legal Studies
Louisiana Christian University
Lake Charles, LA05.1990
High School Diploma -
South Cameron High School
Cameron, LA05.1988
Skills
- Adaptability
- Computer Proficiency
- Customer Service
- Active Listening
- Teamwork Abilities
- Product Knowledge
- Risk Assessment
- Underwriting Expertise
- Problem Solving
- Time Management
- Loan Processing
- Credit Analysis
Timeline
Mortgage Lender
Happy State Bank
01.2017 - 11.2023
Mortgage Lender
American Mortgage Company
06.2000 - 08.2013
Mortgage Lender
Atlanta Home Mortgage Center
03.1997 - 06.2000
Assistant Branch Manager
Cameron State Bank
02.1992 - 03.1997
Paralegal 1 And Notary - Legal Studies
Louisiana Christian University
High School Diploma -
South Cameron High School
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