Kristy Shalbert
Charlotte,NC
Summary
High-performing professional with several years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Overview
30
30
years of professional experience
Work History
Regional Manager
XWELL Inc.
Charlotte, NC
09.2017 - 05.2025
- Partnered with Director of Operations to develop and implement regional growth strategies.
- Analyzed KPIs to drive continuous improvement across operations.
- Managed P&L statements while assisting in budget planning, increasing sales and reducing expenses.
- Oversaw daily operations across multiple locations, ensuring compliance and excellence.
- Led recruitment, onboarding, and development of high-performing teams to foster collaboration.
- Maintained strong client relationships, addressing concerns to enhance customer satisfaction.
- Identified new business opportunities through market research and analysis of industry trends.
Regional Manager
Terminal Getaway Spa
Charlotte, USA
01.2006 - 09.2017
- Developed and implemented clear policies and procedures across multi-state area.
- Analyzed regional financial data to identify areas of growth opportunities.
- Trained staff on product knowledge, customer service techniques, sales strategies.
- Established goals, objectives, policies, procedures, and standards of performance for all personnel in the region.
- Reviewed monthly reports from individual districts regarding sales figures and other metrics.
- Hired talented, trainable team members, and drove new business strategies to grow revenues.
Fitness Instructor and Personal Trainer
01.1995 - 01.2013
- Certified AFFA instructor
- CPR and First Aid certified
- Taught Kickboxing, Athletic Conditioning, Bootcamp, and Step.
Education
Associate of Arts Degree - Psychology
Pensacola State College
Skills
- P&L management
- KPI analysis
- Business development and planning
- Sales strategy
- Operations management
- Team development
- Customer relations
- Conflict resolution
Timeline
Regional Manager
XWELL Inc.
09.2017 - 05.2025
Regional Manager
Terminal Getaway Spa
01.2006 - 09.2017
Fitness Instructor and Personal Trainer
01.1995 - 01.2013
Associate of Arts Degree - Psychology
Pensacola State College
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