Kristy Smith
Grapevine,TX
Summary
Motivating Terminal manager with extensive knowledge of leadership techniques and supervision. Dedicated to monitoring workers and cutting costs without sacrificing quality. Adept at delegating and ensuring worker safety. Personable and dedicated Customer Service Representative with extensive experience in the logistics industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
17
17
years of professional experience
Work History
Customer Service, International Services
RIM Logistics
Grapevine, TX
07.2021 - 04.2024
- Provided timely and accurate responses to customer inquiries regarding products, services, and policies.
- Assisted customers in resolving issues with their accounts or orders.
- Created reports of customer service activities for management review.
- Received incoming calls from customers and responded to inquiries about product features and benefits.
- Maintained a professional attitude while providing excellent customer service.
- Performed data entry tasks to keep records up-to-date and accurately entered into the system.
- Initiated contact with customers via telephone or email when necessary.
- Worked closely with other departments to resolve complex customer issues.
Terminal Manager
Case Cartage
Grapevine, TX
08.2018 - 03.2020
- Directed and coordinated activities of transport personnel responsible for loading, transporting, and offloading of product.
- Reviewed drivers' logs, hours of service and other requirements to ensure compliance with all rules and regulations
- Communicated with dispatched personnel and drivers to ensure efficiency.
- Supervised worker efficiency and rectified issues with performance.
- Dispatched drivers and tracked on-time deliveries.
- Directed day-to-day warehouse activities and set long-term goals.
Restaurant Manager
PF Changs Restaurant
Grapevine, TX
05.2007 - 10.2011
- Optimized profits by controlling food, beverage and labor costs daily.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Maintained cleanliness and sanitation across all food service, storage, and preparation stations.
- Championed 100% guest satisfaction by providing excellent dining experience.
Education
High School Diploma -
Tarrant County College District
Fort Worth, TXSkills
- Staff Supervision
- Learning Strategies
- Operation Monitoring
- Staff Management
- Delegation
- Dispatching Workers
- Social Perceptiveness
- Customer Billing
Timeline
Customer Service, International Services
RIM Logistics
07.2021 - 04.2024
Terminal Manager
Case Cartage
08.2018 - 03.2020
Restaurant Manager
PF Changs Restaurant
05.2007 - 10.2011
High School Diploma -
Tarrant County College District
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