Job Sanchez
El Paso,TX
Summary
Trustworthy and dedicated Front End Cashier, Customer and Money Services with 5 years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in retailer industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Front End Cashier, Customer and Money Services.
Walmart
10.2021 - Current
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Created staff break and lunch schedules strategically to keep store adequately staffed for customer traffic.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Assisted customers with returns, refunds and resolving transaction issues.
- Received and processed customer payments.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Assisted customers by answering questions and fulfilling requests.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Worked productively with customers to meet order requirements and service expectations.
Server
Aimbridge Hospitality At Hilton Garden.
09.2023 - 11.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Cashier
Don Carbon
08.2021 - 10.2021
- Used POS system to enter orders, process payments and issue receipts.
- Performed cash, card and check transactions to complete customer purchases.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Greeted customers entering store and responded promptly to customer needs.
- Upsold additional products and services to customers, increasing revenue.
Cashier, Former Cashier Team Lead
Whataburger Restaurants L&c
08.2019 - 10.2021
- Operated POS cash register and equipment to collect payments.
- Stocked, tagged and displayed merchandise as required.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Addressed customer needs and made product recommendations to increase sales.
- Quickly and accurately counted drawers at start and end of each shift.
- Greeted customers entering store and responded promptly to customer needs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Education
Bachelor of Arts - Political Science And Criminal Justice
University of Texas At El Paso
El Paso, Texas12.2024
Associate of Arts - Criminal Justice
El Paso Community College
El Paso, TX12.2021
Skills
- Financial Transactions
- ID Verification
- POS Inventory System Operation
- Purchase Assistance
- Personal Service
- Customer Complaint Resolution
- Cash Register Systems
- Staff Supervision
- Credit Returns Processing
- Fraud Prevention
Poetry, Photography, and Singing.
I found poetry when I needed it most to help me express my feelings, ideas, and fears while I was at the breaking point of my life.
Photography has always been my favorite hobby to pass the time because if you have a cell phone with a decent camera, you can capture any moment and keep it forever.
Singing has always been a common hobby for everyone, but as long as you have the discipline not to give up, you can sing like a celebrity.
Languages
French
Upper intermediate (B2)
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Sign Language
Upper intermediate (B2)
Timeline
Server
Aimbridge Hospitality At Hilton Garden.
09.2023 - 11.2023
Front End Cashier, Customer and Money Services.
Walmart
10.2021 - Current
Cashier
Don Carbon
08.2021 - 10.2021
Cashier, Former Cashier Team Lead
Whataburger Restaurants L&c
08.2019 - 10.2021
Bachelor of Arts - Political Science And Criminal Justice
University of Texas At El Paso
Associate of Arts - Criminal Justice
El Paso Community College