Adept at enhancing facility cleanliness and customer satisfaction, my tenure at Broward Healthcare Medical Center honed my skills in staff training, problem-solving, and efficient protocol implementation. Leveraging strong multitasking abilities and a customer service-focused approach, I significantly improved service quality, demonstrating a dependable and results-oriented work ethic.
Hi, I’m
Kristy Smith
Sunrise ,FL
Summary
Overview
12
years of professional experience
Work History
Broward Healthcare Medical Center
Lead EVS Technician
08.2024 - Current
Job overview
- Implemented training programs for EVS staff, enhancing their knowledge of cleaning techniques and safety requirements.
- Conducted regular inspections of work areas, identifying areas needing improvement or immediate attention.
- Improved patient satisfaction scores with thorough cleaning and disinfection practices in all areas of the facility.
- Enhanced facility cleanliness by implementing efficient EVS protocols and procedures.
- Stayed current on industry trends and innovations, incorporating new technologies into EVS operations to improve efficiency and service quality.
- Checked in and stocked inventory throughout facility.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Moved furniture for cleaning and set up for special events.
Jackson Memorial Hospital
EVS Technician
05.2013 - 01.2022
Job overview
- Delivered exceptional customer service when interacting with patients, family members, visitors, and colleagues alike, fostering a positive atmosphere within the hospital environment .
- Promoted a healthy environment for patients, visitors, and staff through diligent maintenance of high cleanliness standards.
- Supported hospital operations through timely completion of cleaning assignments, contributing to a well-maintained facility.
- Enhanced patient satisfaction by ensuring a clean and safe environment in all hospital areas.
The Home Depot Inc
Hardware Associate
03.2022 - 12.2024
Job overview
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Managed stock levels effectively, preventing overstocking or shortages while maintaining optimum product availability.
- Enhanced customer satisfaction by providing timely and accurate hardware solutions.
- Conducted regular hardware maintenance, ensuring optimal performance and longevity of products.
- Streamlined inventory management by implementing effective tracking systems.
- Educated customers on proper tool usage and safety precautions, reducing the likelihood of accidents and injuries.
- Assisted customers in selecting appropriate tools and materials for their projects, leading to increased sales conversions.
- Consistently met or exceeded sales targets by employing effective selling techniques tailored to individual customer preferences.
- Maintained a clean, organized store environment to facilitate ease of shopping for customers.
- Developed strong relationships with both internal teams and external vendors, facilitating smoother collaboration on projects.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
Miami Central High School Miami Fl
High School Diploma from General Studies
12.2009
University Overview
Skills
- Staff training and development
- Problem-solving
- Customer service
- Waste management
- Time management
- Multitasking and organization
- Responsible and dependable
- Cleaning and sanitizing
- Customer service-focused
Timeline
Lead EVS Technician
Broward Healthcare Medical Center
08.2024 - Current
Hardware Associate
The Home Depot Inc
03.2022 - 12.2024
EVS Technician
Jackson Memorial Hospital
05.2013 - 01.2022
Miami Central High School
High School Diploma from General Studies
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