Kristy Smyre
Statesville,North Carolina
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
1
1
Certification
Work History
EMS Clinical Coordinator
Mitchell Community College
Statesville, NC
10.2007 - 04.2019
- Enabled timely service reimbursements by liaising with insurance companies.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Organized systems for tracking patient records to improve ease of retrieval.
- Presented feedback on current and new procedures at weekly clinical meetings.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Mentored new clinical staff members for proper onboarding and orientation processes.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Set up educational programs for clinical staff to enhance skills and knowledge.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Oversaw quality assurance programs to enhance performance and consistently achieve superior care standards.
- Assessed clinical policies and procedures for compliance with changing regulations.
EMS Instructor
Mitchell Community College
Statesville NC
10.2007 - 04.2019
- Updated instructional materials, ordered equipment and supplies and utilized various learning modalities to enhance instruction.
- Implemented new educational techniques to boost student comprehension while reducing learning time.
- Evaluated students' competencies through written assignments and examinations.
- Conducted clinical simulations and provided feedback for each individual student.
- Provided immediate and constructive feedback to students individually and as group.
- Supervised students when administering medications to maintain patient safety.
- Distributed course syllabus and communicated course standards and learning objectives to students.
- Analyzed clinical settings' success in helping students achieve course and program outcomes.
- Assigned students to patients based on students' learning objectives and patient needs.
- Delivered individualized instruction on observation, assessment, decision-making and patient health teaching.
- Instructed students on how to perform head-to-toe assessments on patients and how to intervene in medical emergencies.
- Applied effective time management techniques to meet tight deadlines.
- Proved successful working within tight deadlines and a fast-paced environment.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proven ability to develop and implement creative solutions to complex problems.
- Gained strong leadership skills by managing projects from start to finish.
Field Paramedic
Iredell County EMS
Iredell County
08.2004 - Current
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety, and compliance.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Developed and maintained relationships with external vendors and suppliers.
- Completed bi-weekly payroll for 15 full time and 10 part time employees.
Certified Nursing Assistant
Iredell Memorial Hospital
Statesville, NC
12.1997 - 12.2022
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Supported needs of Number+ residents under long-term care.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Delivered high-quality care to numerous patients in hospital facility.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Documented patient information and care activities in electronic health record.
- Educated patients and family members on best home care practices for healing and recovery.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Upheld infection control and prevention policies across different patient-facing areas.
Co- Owner Operator
New Beginnings Child Development Center
Mooresville NC
01.1998 - 01.2004
- Trained and developed team members to build human capital.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Conducted audit inspections and independent checks to verify parts and materials.
Medical Office Assistant
Iredell County Health Department
Statesville, NC
10.2022 - 02.2023
- Received, recorded and filed medical payments by check, cash, and credit card.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Used CureMD to schedule appointments for doctor visits and procedures.
- Registered patients and completed associated paperwork for accurate records.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Assisted with medical coding and billing tasks.
- Prepared and processed patient referrals and transfer requests.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Registered and verified patient records before triage with most up-to-date information.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Relayed care and medication advice to patients to relieve physicians during peak hours.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Conducted patient intake interviews, recording and documenting relevant information.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Received and routed laboratory results to correct clinical staff members.
- Provided prompt, polite and professional in-person and telephone customer service.
Education
Certificate - Paramedic
Mitchell Community College
Statesville, NC06.2005
Certificate - Fire Science
Mitchell Community College
Statesville, NC05.2014
Certificate - Rescue Technician
Mitchell Community College
Statesville, NC12.2010
Early Childhood - Early Childhood Education
Mitchell Community College
Statesville, NC1998
Associate Of Applied Science - Emergency Medical Science
Mitchell Community College
Statesville, NC05.2017
Certificate Of Management - Business Management
EMS Management Institute | University of North Carolina Charlotte, Mitchell Community College
Charlotte, NC05.2008
Skills
- Operational Efficiency
- Medical Software Applications
- Medical Histories and Vital Statistics
- Exam Room Preparation
- Medical Records Management
- Specimen Collection
- Patient Relations
- Team Leadership
- Physician Assistance
- Administrative Duties
- Patient Health Information Access
- Patient Charting
- Managing Patient Records
- Biohazard Waste Disposal
- Office Supplies and Inventory
- Knowledge of HIPAA Regulations
- Medical Terminology
- Documentation and Recordkeeping
- Medical Procedure
- Medical Record Confidentiality
- Electronic Charting
- Regulatory Compliance
- Understanding of Medical Ethics
Certification
NORTH CAROLINA PARAMEDIC
NORTH CAROLINA LEVEL II PARAMEDIC INSTRUCTOR
INJURY SIMULATIONS NFPA
HAZ MAT RESPONDER NFPA
FIREFIGHTER NFPA TECHNICAL RESCUER
NFPA CONFINED SPACE TECHNICIAN
FEMA ICS 100, 200, 300, 400, 700, and 800
ACLS
PALS
Early Childhood Education I & II
Timeline
Medical Office Assistant
Iredell County Health Department
10.2022 - 02.2023
EMS Clinical Coordinator
Mitchell Community College
10.2007 - 04.2019
EMS Instructor
Mitchell Community College
10.2007 - 04.2019
Field Paramedic
Iredell County EMS
08.2004 - Current
Co- Owner Operator
New Beginnings Child Development Center
01.1998 - 01.2004
Certified Nursing Assistant
Iredell Memorial Hospital
12.1997 - 12.2022
Certificate - Paramedic
Mitchell Community College
Certificate - Fire Science
Mitchell Community College
Certificate - Rescue Technician
Mitchell Community College
Early Childhood - Early Childhood Education
Mitchell Community College
Associate Of Applied Science - Emergency Medical Science
Mitchell Community College
Certificate Of Management - Business Management
EMS Management Institute | University of North Carolina Charlotte, Mitchell Community College