Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Paul L. Feaster

Chattanooga,TN

Summary

· Accomplished healthcare leader focused on achieving operational excellence

· strengthening business growth through health system administration, project/program development, relationship building, and continuous improvement.

· Results-driven professional with 15+years of experience delivering transformational and visionary leadership to health care organizations.

· Expert at fostering culture that embraces engagement, teamwork, and accountability while exemplifying areas of responsibility and leadership skills.

Skilled in the following

· developing and implementing key business strategies

· finance/budget administration to achieve objectives of all stakeholders.

· directing operations aligned with established goals.

· organizational development, change management, quality assurance, integrated patient care management,

Overview

19
19
years of professional experience

Work History

Market Director EMS / Telecommunications

Memorial Healthcare System
04.2003 - 03.2022
  • Managed operations of four departments including EMS (both non-emergency and 911 divisions in two states), switchboard operations at two hospital campuses and physician-answering service
  • Administered budgets for development of healthcare departments.
  • Established policies and procedures to streamline business processes and enhance efficiency.
  • Optimized inventory level while sourcing equipment, vehicles, and operational supplies
  • Demonstrated exemplary performance as Member of Emergency Preparedness Team
  • Participated actively as part of Emergency Command Center staff during incident.
  • Managed hospital's response to major incidents and natural disasters by managing and maintaining equipment and supplies, valued of $1.25M purchased through government grants.
  • Accomplished rapid promotions from junior to senior positions by demonstrating exemplary performance.
  • Delivered strategic leadership to two EMS Managers, one communications manager, eight shift Supervisors, and 150 employees for timely delivery of quality healthcare goals and results.
  • Played key role in executing Georgia EMS initiative, involving starting new service line in Walker and Dade Counties in Georgia to replace existing 911 ambulance service provider.
  • Wrote proposal to hospital administration, created business plans, and prepared bids for each county along with accelerating license application process to provide 911 service in another state, source and procure all vehicles and equipment’s, and hire over 100 EMTs and Paramedics
  • Produced revenue that lost under previous billing procedures by pioneering EMS billing system update.
  • Provisioned quality care to patients, including education, policy, procedure/protocol research, development and implementation, quality and performance improvement initiatives, and employee mentoring.

Field Paramedic

Hamilton County Emergency Services

Adjunct Faculty

Chattanooga State Technical Community College

Assist with instruction of student Paramedics and Emergency Medical Technicians

Paramedic/Firefighter

Red Bank, Red Bank

Education

MBA - Business Administration, Healthcare Administration

Columbia Southern University
Orange Beach, AL
10.2018

Bachelor of Science - Healthcare Administration / EMS Management

Columbia Southern University
Orange Beach, AL
10.2014

Skills

  • Healthcare Management
  • Strategic Business Development
  • Clinical Transformation Initiatives
  • Organizational Leadership
  • Patient Satisfaction
  • Budget Management
  • Project Planning & Execution
  • Performance Management
  • Employee Engagement & Retention
  • Emergency Management
  • Operational Efficiency
  • Emergency Medical Care

Affiliations

  • State of Tennessee – Paramedic Instructor Coordinator (11041)
  • National Registry of EMT’s/Paramedics (M8076410)
  • American Ambulance Association – Ambulance Service Manager
  • National EMS Management Association – (FACPE) Fellow in the American College of Paramedic Executives International
  • Board for Certifications Services and Management – (CHEP) Certified Healthcare Emergency Professional
  • American Heart Association – ACLS Provider
  • American Heart Association – BLS Healthcare Provider
  • The American College of Healthcare Executives
  • Board of Directors for the Southeast Regional Healthcare Coalition (2014-2022)
  • Southeast EMS Directors Association – Past President (2006-2022)
  • Tennessee EMS Board Rules Committee (2006-2022)
  • National Society of Leadership and Success
  • National EMS Management Association Page | 2 Page 1 | 1

Timeline

Market Director EMS / Telecommunications

Memorial Healthcare System
04.2003 - 03.2022

Field Paramedic

Hamilton County Emergency Services

Adjunct Faculty

Chattanooga State Technical Community College

Paramedic/Firefighter

Red Bank, Red Bank

MBA - Business Administration, Healthcare Administration

Columbia Southern University

Bachelor of Science - Healthcare Administration / EMS Management

Columbia Southern University
Paul L. Feaster