KRISTY SPENCER
Waco,TX
Summary
Friendly Service Consultant skilled in keeping operations running smoothly while satisfying customers and maintaining high service quality. Efficient and accurate professional with over 6 years of customer service experience.
Overview
6
6
years of professional experience
Work History
Premier Service Consultant
AT&T Call Center
01.2020 - 10.2022
Answering inbound calls and taking care of customer's billing issues; troubleshooting customer's cell phones and taking payments; opening new accounts and finally, customer support. This job also sometimes required outbound calls to take of customer's needs.
Food Service Worker
Aramark
02.2017 - 03.2019
Served breakfast and lunch to elementary students for Lubbock Independent School District.
Retention Customer Service Representative
VXI Global Solutions LLC
03.2018 - 01.2019
Customer service and retention; answering inbound calls to assist customers with Directv service issues; using customer loyalty discounts and adjusting billing in order to retain customers.
Telemarketer/Trainer
Telephone Marketing Services
11.2016 - 10.2018
Cold calling to get people to change their medical insurance to insurance offered by this company for 1 year then became trainer and trained classes of 11 people to do this job.
Education
Some College (No Degree) - Nursing
South Plains College
Levelland, TXSkills
- In charge of training 11 trainees per class to make cold call to try convincing people with medical insurance to switch over to company's insurance Also, I have supervisor experience and completed leadership academy while working for VXI Won AT&T's Summit program for making top 2% of sales and metrics for 2021 Very proficient with working most computer systems
Timeline
Premier Service Consultant
AT&T Call Center
01.2020 - 10.2022
Retention Customer Service Representative
VXI Global Solutions LLC
03.2018 - 01.2019
Food Service Worker
Aramark
02.2017 - 03.2019
Telemarketer/Trainer
Telephone Marketing Services
11.2016 - 10.2018
Some College (No Degree) - Nursing
South Plains College
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