Kristy Spicer
Clarksville,TN
Summary
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Overview
11
11
years of professional experience
Work History
Office Manager
Oakland Power Washing
02.2020 - Current
- Interact with clients via email/text/phone to schedule appointments.
- Provide exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Schedule work orders, customer follow-up, send invoices, and receive payment.
- Perform all administrative duties for entire company, to include payroll and insurance.
- Maintain accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Office Manager
Hydro Pro Pressure Washing
08.2020 - 09.2021
- Interacted with clients via email/text/phone to schedule appointments
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Scheduled work orders, customer follow-up, sent invoices, and tracked/received payment.
- Performed all administrative duties for entire company, to include payroll and insurance.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Ran company (administration) concurrently with presently held position.
Clinical Administrative Assistant
United HealthCare
04.2015 - 09.2019
- Handled phone calls, emails, and other correspondence related to Medicaid DME requests/authorizations.
- Collaborating with clinical staff, suppliers, and outside medical facilities to ensure timely and accurate case handling.
- Input accurate documentation of patient information and needs.
- Requested members' personal medical information for nurse review, ensuring adherence to relevant regulations and standards, such as HIPAA requirements.
- Processing incoming referrals, including obtaining prior authorizations and managing notifications to providers.
- Maintained strict monthly metrics in order to remain in compliance for case turn around.
Assistant Manager
First Cash
02.2015 - 04.2015
- Provided prompt, courteous, and accurate customer service.
- Provided payday and title loans to current and new customers.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Generated repeat business through exceptional customer service.
Education
Associate's Degree - Medical Assisting
Daymar Institute
09.2010
Skills
- Customer service
- Office management
- Office administration
- Detail-oriented data management
- Accounts receivable management
- Scheduling and calendar management
- Administrative assistance expertise
- Payroll management
- Financial management
- Document organization
- Payroll and budgeting
- Staff management
Timeline
Office Manager
Hydro Pro Pressure Washing
08.2020 - 09.2021
Office Manager
Oakland Power Washing
02.2020 - Current
Clinical Administrative Assistant
United HealthCare
04.2015 - 09.2019
Assistant Manager
First Cash
02.2015 - 04.2015
Associate's Degree - Medical Assisting
Daymar Institute
Qualifications
- Highly dependable.
- Great time management skills.
- Effective verbal and written communication skills.
- Able to work accurately and independently with close attention to detail.
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