Kristy Stefanek
Conover,NC
Summary
Dynamic and detail-oriented professional with a strong background in customer service and teamwork, honed at DMV. Proven ability to resolve complex issues and enhance customer satisfaction. Skilled in cash handling and maintaining workplace safety, consistently delivering high-quality results while fostering a positive work environment.
Overview
18
18
years of professional experience
Work History
Team Member
Taco Bell
Conover, NC
11.2025 - 02.2026
- Prepared food items according to established recipes and quality standards.
- Operated kitchen equipment and maintained cleanliness of workstations.
- Delivered exceptional customer service, addressing inquiries and resolving complaints.
- Collaborated with team members to ensure efficient order fulfillment during peak hours.
Flooring Installer
H&A Carpet
Hildebran, NC
09.2011 - 01.2022
- Installed various flooring types, ensuring proper alignment and finish quality.
- Operated tools and equipment safely, adhering to established protocols.
- Assisted in measuring spaces for flooring installation, enhancing accuracy of material usage.
- Collaborated with team members to complete projects within deadlines and customer specifications.
- Resolved minor installation issues independently, improving overall workflow efficiency.
- Provided support during complex installations, contributing to team success on large projects.
- Mentored new installers on techniques and safety practices, fostering skill development.
- Cut and trimmed flooring to fit around obstacles and within tight spaces.
- Maintained clean job sites by disposing of debris responsibly and organizing tools for efficient workflow.
- Installed various types of flooring materials, including hardwood, laminate, tile, and carpet for diverse clientele.
- Performed thorough inspections of subfloors before installing new materials, identifying potential issues and addressing them proactively.
- Collaborated with team members to efficiently complete large-scale commercial flooring installations.
- Increased referral business through satisfied customers who appreciated attention to detail and quality workmanship in their flooring installations.
- Provided exceptional customer service by addressing client concerns promptly and professionally throughout the installation process.
Cashier/Stocker
Chevron
Phoenix, AZ
08.2010 - 09.2011
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash handling and balanced cash drawer at end of shifts.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in inventory management, ensuring stock levels met operational needs.
- Trained new staff on register operations and customer service standards.
- Implemented best practices for cleanliness and organization in work area.
Customer Service Representative
DMV
Phoenix, AZ
04.2008 - 07.2010
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Processed applications and renewals accurately to ensure compliance with regulations.
- Assisted customers in navigating DMV services, enhancing user experience through clear communication.
- Maintained detailed records of customer interactions and transactions for future reference.
- Trained new staff on policies and procedures, fostering a knowledgeable team environment.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Maricopa Community Colleges, Rio Salado Community College
Tempe, AZGED -
Maricopa Community Colleges, Rio Salado Community College
Tempe, AZ03.2006
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Collaboration and teamwork
- Following instructions
- Cash handling
- Cleaning
- Flexible schedule
- Workplace safety
- Computer skills
- Complex Problem-solving
- Calculations and measurements
- Willingness to learn
Timeline
Team Member
Taco Bell
11.2025 - 02.2026
Flooring Installer
H&A Carpet
09.2011 - 01.2022
Cashier/Stocker
Chevron
08.2010 - 09.2011
Customer Service Representative
DMV
04.2008 - 07.2010
Maricopa Community Colleges, Rio Salado Community College
GED -
Maricopa Community Colleges, Rio Salado Community College