Kristy Still
Moncks Corner,SC
Summary
Accomplished team member well-versed in project management and team leadership. Familiar with Government requirements and expectations. Detailed professional leveraging more than 20 years on the Telecom team at NIWC (formally SPAWAR) with reputation for superior customer service and professionalism.
Overview
25
25
years of professional experience
Work History
Telecom Contractor Lead
Insight Global
North Charleston, SC
07.2021 - Current
- Lead the Telecom and Wireless department at NIWC LANT, in daily operations supporting customers in the area or ordering, activating and troubleshooting wireless devices.
- Develop detailed plans for projects based on customer needs and expectations.
- Utilize advance problem-solving techniques to assist customers with wireless device troubleshooting for resolution.
- Collaborate closely with programming team to develop solutions for City that meet Government and customer needs efficiently.
- Collaborate with wireless vendors to ensure that devices offered meet the needs and expectations of customers and to identify areas for improvement.
- Review records of daily activities and device inventory for accuracy.
- Display strong organizational skills by managing monthly reporting requirements without compromising quality.
- Manage personnel matters with team as required to include interviewing, time off requests and disciplinary actions.
Telecom Contractor Lead
PERSPECTA
North Charleston, SC
04.2020 - Current
- Lead the Telecommunications department at NIWC LANT, formally SPAWAR in the areas of customer service and billing
- Provide technical support to customers with Wireless devices
- Plan, coordinate, evaluate and participate in assignments assigned to the Telecom team
- Provide problem-solving resolution to team members and customers
- Lead team in assuring that customer support is executed at the highest level
- Provide backup assistance to team with customer support and billing
- Research and create new policies and processes that will make team more efficient
- Assist with the interview process of new team members
- Manage team members assignments and daily activity
- Execute disciplinary actions when required.
Telecom Contractor Lead
SOC, LLC
North Charleston, SC
12.2016 - 04.2020
- Lead the Telecommunications department at NIWC LANT, formally SPAWAR in the areas of customer service and billing
- Provide technical support to customers with Wireless devices
- Plan, coordinate, evaluate and participate in assignments assigned to the Telecom team
- Provide problem-solving resolution to team members and customers
- Lead team in assuring that customer support is executed at the highest level
- Provide backup assistance to team with customer support and billing
- Research and create new policies and processes that will make team more efficient
- Assist with the interview process of new team members
- Manage team members assignments and daily activity
- Execute disciplinary actions when required.
Management Analyst
Bowhead
North Charleston, SC
10.2006 - 09.2016
- Support the Telecommunications department at SPAWAR Charleston in the areas of customer service and billing
- Assist customers with the selection and ordering of Telecommunications services
- Order, receive and deliver wireless equipment
- Assist in the receiving and delivery of equipment
- Assist customers with activating of troubleshooting problems with wireless equipment
- Assist in the check-out process of exiting Government employees
- Processed all incoming invoices for wireless and landline services
- Communicated with vendors to resolve billing discrepancies
- Review lines for service for zero usage and non-sufficient funds to cover service
- Manage international lines of service
- Manage loaner lines of service
- Provide weekly and monthly metric reports
- Provide user details to Government team lead when need for audits or projects
- Assist other team members with urgent requirements.
Management Analyst
Ki, LLC
Charleston, SC
10.2003 - 09.2006
- Support the Telecommunications department at SPAWAR Charleston
- Process all incoming invoices for cell phones, circuits and pagers
- Communicate with vendors to resolve billing discrepancies
- Assist programmers in the creation of automated billing programs
- Assist in the check-out process of exiting Government employees
- Provide active billing account information to the monthly report
- Provide user details to Government team lead when need for audits or projects
- Assist other team members with urgent requirements.
Management Analyst
Applied Systems
North Charleston, SC
02.1999 - 09.2003
- Maintain LCM database for the Department of Defense
- Track IT purchases and requisitions for Navy projects
- Create LCM projects and assigned LCM numbers to those projects
- Submitted LCM department information to the DOD monthly report
- Maintain LCM area of CorpWeb for SPAWAR
- Assist customers with information regarding Delivery Orders, Bill of Materials and purchase cards.
Education
High School Diploma -
RB Stall High School
06.1991
Completed coursework towards Associates in Science, Computer 101, Interpersonal Communications, Speech 101, Psychology 201 & 203, English 101 -
Trident Technical College
Skills
- Lean Six Sigma Yellow Belt
- Excel 1 and Excel 2 Certificate
- Equipment activation
- Operations Oversight
- Project Support
- Supply Management
Timeline
Telecom Contractor Lead
Insight Global
07.2021 - Current
Telecom Contractor Lead
PERSPECTA
04.2020 - Current
Telecom Contractor Lead
SOC, LLC
12.2016 - 04.2020
Management Analyst
Bowhead
10.2006 - 09.2016
Management Analyst
Ki, LLC
10.2003 - 09.2006
Management Analyst
Applied Systems
02.1999 - 09.2003
High School Diploma -
RB Stall High School
Completed coursework towards Associates in Science, Computer 101, Interpersonal Communications, Speech 101, Psychology 201 & 203, English 101 -
Trident Technical College
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