KRISTY SWAILES
Nashville,TN
Summary
Dynamic professional with a proven track record in client relationship management and training, honed at Windup Records and through diverse roles in skincare, wellness, and the music industry. Excelled in building robust networks, driving sales growth, and orchestrating impactful marketing strategies. Skilled in multicultural counseling and effective communication, consistently achieving high client satisfaction and return rates.
Overview
22
22
years of professional experience
Work History
Owner
KLS Skincare and Wellness
Los Angeles, CA
01.2009 - 03.2018
- Cultivated one-on-one relationships with clients and built business through word of mouth
- Educated clients on services, products, and wellness topics
- Prioritized rapport building with each client creating trust and high return rate
- Stayed up to date with relevant industry research and interventions
- Managed day-to-day business operations, including accounting and marketing
- Created and executed charity wellness events
- Prepared and delivered speeches for various wellness festivals
- Marketed the practice through mailings, introductory calls, gift enticements, walk-in visits, and engaging with potential and current clients through social media
Licensed Esthetician
Kate Somerville Skin Health Experts
Los Angeles, CA
01.2007 - 01.2009
- Extremely approachable and compassionate
- Ability to listen with an open, investigative mind
- Passionate about education and helping students
- Skilled in culturally competent counseling techniques
- Clear verbal and written communication
- Excellent sales skills
- Ability to creatively problem-solve
- Enthusiasm for a fast-paced environment
- Excellent at managing time and following up
- Ability to negotiate effectively
- Articulate and personable
- Dedicated, driven, focused, and results oriented
- Carried out administrative tasks, including product inventory checks, charting and consultations
- Built rapport and established trust with clients creating a fully booked schedule
- Developed individualized, therapeutic skin care programs
- Fostered friendly, warm and exceptional customer experience
- Resolved customer complaints and facilitated conflict resolutions
- Suggested appropriate therapy based on current health of client
- Effectively collaborated with clients to create an at-home skincare strategy
- Earned top sales for consecutive months
Manager of Film & Television Music
Wind-up Records
New York, NY
01.2003 - 01.2006
- Negotiated fees for all music licenses used in film, tv and soundtracks for Wind-up Records and its publishing affiliates
- Drafted all Master Use and Synchronization Licenses for full execution
- Maintained financial database and tracked all licenses for full execution
- Liaison between Wind-up Records and Motion Picture Studios Music Placement
- Pitched entire Wind-up catalogue for placements in film, television, advertisements, and trailers
- Created bi-yearly music samplers introducing new Wind-up artists/singles to music supervisors and production studios
- Created and maintained relationships with studios and music supervisors
- Liaison between artists, management and the label to advance opportunities presented for music and soundtrack placement
Executive Assistant to Vice President of Promotion
Warner Brothers Records
Los Angeles, CA
01.2002 - 01.2003
Executive Assistant to SVP of TV Music
Sony Pictures Entertainment
Los Angeles, CA
01.2000 - 01.2002
Camp Counselor
Interlochen Arts Camp
Interlochen, MI
01.1996 - 01.1997
Development Intern
Interlochen Center For The Arts
Interlochen, MI
01.1998
Education
Master of Arts - Psychology
Pepperdine University
Malibu, CA03.2021
Bachelor of Arts - Fine Arts
St. Olaf College
Northfield, MN05.1998
Skills
- Client Relationship Management
- Training Facilitation
- Multicultural Counseling Expertise
- Verbal Communication
- Effective Written Communication
- Sales Expertise
- Negotiation
- Articulation
- Service Excellence
- Effective Conflict Resolution
- Cross-Functional Collaboration
- Event Coordination
- Marketing Strategy Development
- Online Community Engagement
- Budget Oversight
- Licensing Negotiation
- Music Industry Knowledge
- Networking
Affiliations
- President of the Tennis Club Board at the Toluca Lake Tennis Club - 3 years
- Board member Toluca Lake Tennis Club - 5 years
- Head of charity committee at Toluca Lake Tennis Club - 3 years
- Active USTA tennis competitor
- Classically trained cellist
Timeline
Owner
KLS Skincare and Wellness
01.2009 - 03.2018
Licensed Esthetician
Kate Somerville Skin Health Experts
01.2007 - 01.2009
Manager of Film & Television Music
Wind-up Records
01.2003 - 01.2006
Executive Assistant to Vice President of Promotion
Warner Brothers Records
01.2002 - 01.2003
Executive Assistant to SVP of TV Music
Sony Pictures Entertainment
01.2000 - 01.2002
Development Intern
Interlochen Center For The Arts
01.1998
Camp Counselor
Interlochen Arts Camp
01.1996 - 01.1997
Master of Arts - Psychology
Pepperdine University
Bachelor of Arts - Fine Arts
St. Olaf College
Similar Profiles
Rakhi ChitrakarRakhi Chitrakar
International Patient Acqusition Specialist at KLS Wellness LLPInternational Patient Acqusition Specialist at KLS Wellness LLP
Carmen NavarroCarmen Navarro
Lead Licensed Esthetician at Navias Skincare and Wellness StudioLead Licensed Esthetician at Navias Skincare and Wellness Studio
GORANA SEELEYGORANA SEELEY
Vice President, Commercial Strategy & Partnership at Veriphy Skincare and Herbal Magic WellnessVice President, Commercial Strategy & Partnership at Veriphy Skincare and Herbal Magic Wellness
LaSasha MerrimonLaSasha Merrimon
Coordinator at American Cancer Society, ACSCoordinator at American Cancer Society, ACS
LAURENCE MIRANDALAURENCE MIRANDA
Sales Person at Savory SpiceSales Person at Savory Spice