Kristy Valdez
San Antonio
Summary
Skilled Bar Manager with strong track record in restaurant operations. Resourceful and hardworking with excellent attention to detail and strong leadership skills.
Organized Office Administrative Assistant known for high productivity and efficient task completion. Specialize in data management, customer service, and office technology operation. Excel in communication, time management, and problem-solving to deliver consistent results and support team objectives.
Overview
30
30
years of professional experience
1998
1998
years of post-secondary education
Work History
Bar Manager
American Legion post 443
Somerset
07.2014 - 07.2025
- Managed daily bar operations and ensured compliance with safety regulations.
- Trained staff on drink preparation and customer service best practices.
- Ordered and maintained inventory of bar supplies and beverages.
- Created a welcoming atmosphere for patrons through effective communication.
- Coordinated special events and promotions to enhance customer engagement.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Supervised staff schedules to ensure adequate coverage during peak hours.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
Assistant Manager
Crazy 8 kids clothing store
San Antonio
10.2014 - 02.2017
- Assisted in managing daily store operations and team scheduling.
- Trained new employees on customer service and sales techniques.
- Coordinated inventory management, ensuring stock levels met demand.
- Handled customer inquiries and resolved complaints effectively.
- Supported visual merchandising efforts to enhance product displays.
- Monitored sales trends to inform product placement strategies.
- Facilitated team meetings to improve communication and collaboration.
- Implemented store policies to maintain a safe shopping environment.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Developed a system for tracking inventory and ordering supplies as needed.
- Created reports on sales trends, inventory levels, and financial data.
- Established processes for monitoring customer satisfaction levels.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and trained new employees to meet job requirements.
Secretary
San Antonio granite Works
San Antonio
08.2007 - 05.2008
- Managed scheduling and appointments for executives and team members.
- Coordinated communication between departments to ensure project alignment.
- Organized and maintained physical and digital filing systems for documentation.
- Facilitated office supply inventory management and procurement processes.
- Responded to inquiries from clients and vendors in a professional manner.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Processed invoices for payment; tracked payments received from vendors and clients.
- Provided administrative support to the Office Manager and other staff members.
- Greeted visitors and directed to appropriate location or person.
- Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
- Assisted with accounts receivable and accounts payable functions.
- Sent and distributed mail and parcels.
- Reviewed billing statements for accuracy prior to submitting them for payment processing.
- Sorted mail and distributed it to appropriate personnel or departments within the organization.
Secretary
Textile Enterprises Inc.
Helotes
09.2000 - 07.2007
- Managed scheduling and appointments for executives and team members.
- Coordinated communication between departments to ensure project alignment.
- Organized and maintained physical and digital filing systems for documentation.
- Responded to inquiries from clients and vendors in a professional manner.
- Facilitated office supply inventory management and procurement processes.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Greeted visitors and directed to appropriate location or person.
- Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
- Assisted with accounts receivable and accounts payable functions.
- Sent and distributed mail and parcels.
Customer Service Manager
Big Lots
San Antonio
03.1995 - 05.2000
- Supervised customer service team to enhance service quality and efficiency.
- Coordinated scheduling and staffing to ensure optimal coverage during peak hours.
- Resolved complex customer issues, providing effective solutions and support.
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Evaluated employee job performance and motivated staff to improve productivity.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
Education
John Marshall High School
San Antonio, TexasSkills
- Inventory management
- Event coordination
- Staff training
- Cash handling
Timeline
Assistant Manager
Crazy 8 kids clothing store
10.2014 - 02.2017
Bar Manager
American Legion post 443
07.2014 - 07.2025
Secretary
San Antonio granite Works
08.2007 - 05.2008
Secretary
Textile Enterprises Inc.
09.2000 - 07.2007
Customer Service Manager
Big Lots
03.1995 - 05.2000
John Marshall High School