Kristy Valerie
Lake Charles,La
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Bus Driver
Calcasieu Parish School Board Trans
08.2010 - Current
- Enhanced passenger safety by conducting thorough pre-trip inspections and maintaining a clean bus environment.
- Ensured timely arrivals and departures by strictly adhering to schedules and effectively managing unforeseen circumstances.
- Kept accurate records of daily logs, incident reports, maintenance checklists, and fuel consumption data for company reference.
- Remained current on local traffic regulations and attended regular training sessions to maintain up-to-date knowledge of industry best practices.
- Collaborated with school staff to coordinate transportation needs for field trips, sporting events, and other extracurricular activities requiring off-site travel.
- Developed strong rapport with regular passengers by providing friendly service, remembering names, engaging in conversations when appropriate.
- Maintained open communication lines with dispatchers to report any delays, accidents or emergencies encountered while on the road.
- Implemented proper emergency procedures as needed, addressing any potential hazards and ensuring the safety of all passengers on board.
- Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Conducted pre-trip inspections of bus for safe operation.
- Transported passengers safely along prescribed routes according to tight schedules.
- Performed bus driving duties while keeping student safety in mind to maintain good safety record.
- Acted calmly, productively and professionally under pressure for helpful emergency response.
- Received excellent customer reviews for friendly, punctual transport services.
- Inventoried bus emergency and first aid supplies and equipment.
Correctional Officer/Bonding/Dispatcher
Calcasieu Parish Sheriff's Office
04.2013 - Current
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Enforced rules and regulations to maintain order among inmates.
- Responded to emergency situations and de-escalated hostile confrontations.
- Prepared reports to document incidents and violations.
- Assisted in intake and release of inmates.
- Interviewed inmates to obtain information and evidence.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Analyzed customer feedback and provided solutions to improve customer service.
- Answered phone calls and responded to customer emails.
- Assisted in resolving customer complaints and grievances.
- Monitored and tracked dispatch communication systems.
- Communicated with customers to provide delivery updates and resolution.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Developed and implemented customer service policies and procedures.
Education
Bachelor of Science - Criminal Justice
Everest University Houston
Houston, TX05.2016
High School Diploma -
Lake Charles Boston High School
Lake Charles 05.2001
Skills
- Task Prioritization
- Clerical Support
- Time Management
- Teamwork and Collaboration
- Customer Relations
- Flexible and Adaptable
- Recordkeeping
- Critical Thinking
- Multitasking
- Microsoft Word
- Attention to Detail
- Organization and Time Management
Timeline
Correctional Officer/Bonding/Dispatcher
Calcasieu Parish Sheriff's Office
04.2013 - Current
Bus Driver
Calcasieu Parish School Board Trans
08.2010 - Current
Bachelor of Science - Criminal Justice
Everest University Houston
High School Diploma -
Lake Charles Boston High School
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