Kristy Maldonado
Kansas City,MO
Summary
Enthusiastic Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue.
Overview
3
3
years of professional experience
Work History
Sales Specialist
Charter Communications
10.2023 - 05.2024
- Overcame objections with effective product demonstrations and persuasive communication skills
- Improved profitability of existing accounts by continuously reviewing opportunities, identifying key personnel, and building strong connections
- Prioritized sales activities for maximum returns, including calling on active and dormant accounts to offer new products and services
- Investigated and resolved reported customer issues for improved customer satisfaction.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
Insurance Producer
USAA
05.2023 - 09.2023
- Prospected and scheduled quota of new client appointments per week
- Collaborated with colleagues to reach business goals, maximize leads, and generate sales opportunities
- Met and consistently exceeded monthly and quarterly insurance sales goals through detailed product and service knowledge
- Responded to customer inquiries and issues, maintaining sound sales practices.
Personal Shopper
Sam's Club
05.2021 - 02.2023
- Provided superior customer service, answered questions, and resolved customer complaints
- Effectively managed time to ensure each purchase was tailored to customer's needs.
Education
Associate of Science - Computer Information Systems
Barton Community College
Great Bend, KS06.2025
Skills
- Written communication (eg, writing reports, emails)
- Willingness to learn new technologies
- Team Collaboration
- Understanding of industry regulations and standards
Timeline
Sales Specialist
Charter Communications
10.2023 - 05.2024
Insurance Producer
USAA
05.2023 - 09.2023
Personal Shopper
Sam's Club
05.2021 - 02.2023
Associate of Science - Computer Information Systems
Barton Community College
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