Kristy Wallace
Falls City
Summary
Self-motivated professional with a versatile background in customer service and arbitration. Known for exceptional adaptability and a strong work ethic, ready to leverage expertise to enhance customer experiences and drive operational efficiency.
Overview
20
20
years of professional experience
Work History
Self Employment
Self Employed Services
Falls City, TX
09.2022 - Current
- Demonstrated self-motivation in completing tasks independently.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Customer Service Representative
Avis Budget Group
San Antonio, TX
12.2020 - 09.2022
- Delivered exceptional customer service, resolving inquiries and complaints efficiently.
- Utilized reservation systems to manage bookings and modify customer itineraries effectively.
- Trained new team members on customer service protocols and company policies.
- Collaborated with cross-functional teams to enhance customer experience initiatives.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Arbitration
Manheim Auto Auction
San Antonio, TX
01.2007 - 12.2020
- Handled arbitration disputes professionally and effectively negotiated resolutions favorable to the company's interests.
- Performed required monthly audits, following arbitration agreement details and documenting observations in the computer system for further review.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
High School Diploma -
East Central High Scool
Adkins, TXSkills
- Customer service
- Computer skills
- Problem-solving
- Organizational skills
- Time management
- Attention to detail
- Dependable and responsible
- Excellent communication
- Critical thinking
- Teamwork and collaboration
- Calm under pressure
- Active listening
Timeline
Self Employment
Self Employed Services
09.2022 - Current
Customer Service Representative
Avis Budget Group
12.2020 - 09.2022
Arbitration
Manheim Auto Auction
01.2007 - 12.2020
High School Diploma -
East Central High Scool