Kristy Wallace
Falls City
Summary
Self-motivated professional with a versatile background in customer service and arbitration. Known for exceptional adaptability and a strong work ethic, ready to leverage expertise to enhance customer experiences and drive operational efficiency.
Overview
20
20
years of professional experience
Work History
Self Employment
Self Employed Services
09.2022 - Current
- Demonstrated self-motivation in completing tasks independently.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Customer Service Representative
Avis Budget Group
12.2020 - 09.2022
- Delivered exceptional customer service, resolving inquiries and complaints efficiently.
- Utilized reservation systems to manage bookings and modify customer itineraries effectively.
- Trained new team members on customer service protocols and company policies.
- Collaborated with cross-functional teams to enhance customer experience initiatives.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Arbitration
Manheim Auto Auction
01.2007 - 12.2020
- Handled arbitration disputes professionally and effectively negotiated resolutions favorable to the company's interests.
- Performed required monthly audits, following arbitration agreement details and documenting observations in the computer system for further review.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
High School Diploma -
East Central High Scool
Adkins, TXSkills
- Customer service
- Computer skills
- Problem-solving
- Organizational skills
- Time management
- Attention to detail
- Dependable and responsible
- Excellent communication
- Critical thinking
- Teamwork and collaboration
- Calm under pressure
- Active listening
Timeline
Self Employment
Self Employed Services
09.2022 - Current
Customer Service Representative
Avis Budget Group
12.2020 - 09.2022
Arbitration
Manheim Auto Auction
01.2007 - 12.2020
High School Diploma -
East Central High Scool