Open To Work
Kristy Wallace
Bovey
Work Preference
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
11
11
years of professional experience
Work History
Lead Warehouse Worker
KMDA
Bovey, MN
03.2021 - Current
- Supervised daily warehouse operations to ensure efficient workflow and adherence to safety protocols.
- Trained new team members on equipment usage and safety standards to enhance overall productivity.
- Implemented inventory management processes, reducing discrepancies and improving stock accuracy.
- Coordinated shipping and receiving activities, optimizing logistics for timely delivery schedules.
- Reduced order processing time with enhanced inventory management strategies.
- Conducted regular inventory audits to ensure accurate stock records were maintained at all times.
- Provided excellent customer service by addressing inquiries promptly and resolving any discrepancies related to orders or shipments effectively.
- Streamlined the order picking process by organizing product locations logically based on demand patterns or seasonal variations in sales volume.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
Customer Service Representative Level 2-Remote
Skybridge Americas
Bovey, MN
06.2016 - 08.2020
- Resolved customer inquiries and concerns through multiple communication channels, enhancing satisfaction and loyalty.
- Trained and mentored new team members on product knowledge and customer service protocols, improving overall performance.
- Analyzed customer feedback to identify trends, contributing to process improvements and service enhancements.
- Collaborated with cross-functional teams to address complex issues, ensuring timely and effective resolutions for customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Freelance Writer-Website-Remote
DaringPenguin
Marble, MN
10.2015 - 03.2016
- Collaborated with marketing team to align writing projects with brand objectives.
- Researched industry trends and competitor strategies to inform content direction.
- Edited and proofread articles to ensure clarity, accuracy, and adherence to style guidelines.
- Analyzed reader feedback and metrics to refine content strategy and improve engagement rates.
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Organized material to research and complete writing tasks.
- Followed company policies and editorial guidelines to craft thorough, well-written content.
Education
No Degree - Natural Resources
Itasca Community College
Grand Rapids, MNHerbalism & Medicine Making - Introduction To Herbal Remedies
Udemy-Remote
Bovey08-2026
AI Practitioner - AWS AI Practitioner
Udemy-Remote
Bovey, MN08-2026
Skills
- Warehouse safety
- Order picking
- Shipping and receiving
- Pallet jack operation
- Customer service
- Attention to detail
- Multitasking and organization
- Team collaboration
- Supervisory experience
- Task delegation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Lead Warehouse Worker
KMDA
03.2021 - Current
Customer Service Representative Level 2-Remote
Skybridge Americas
06.2016 - 08.2020
Freelance Writer-Website-Remote
DaringPenguin
10.2015 - 03.2016
No Degree - Natural Resources
Itasca Community College
Herbalism & Medicine Making - Introduction To Herbal Remedies
Udemy-Remote
AI Practitioner - AWS AI Practitioner
Udemy-Remote