Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kristy Wetherell

Spring Hill,FL

Summary

Project Implementation Specialist with 10+ years of experience in the Healthcare industry. Specializes in pharmaceutical implementations and claims management. Collaborative team player skilled in achieving measurable results through cross-functional collaboration and stakeholder engagement. Strong problem-solving and communication abilities support strategic decision-making and change management.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Business Systems Analyst / Project Implementations

Optum
04.2021 - Current
  • Project managed 20 healthcare technology payer implementations valued at $1.1M to successful completion
  • Achieved 100% Customer Transactional Net Promotor Survey Scores (tNPS)
  • Created, managed and distributed regular project communications, status, timeline, progress and performance to internal and external stakeholders
  • Performed proactive risk management to identify and mitigate issues to ensure projects met targeted go-live dates
  • Optimized a connectivity ticket process using Lean Six Sigma resulting in $244k annual savings

Implementation Project Manager

Magellan Health
04.2018 - 04.2021
  • Project managed a large portfolio of Medicare Pharmacy Implementation projects aimed at supporting teams, tracking and communicating progress and driving results for essential stakeholders
  • Led cross-functional teams and Health Plan clients through execution of healthcare technology projects
  • Developed project plans using Microsoft Project identifying key issues, approaches, and performance metrics
  • Assessed contracts and service level agreements to detect potential risks, devise mitigation strategies and ensure internal processes remained protected from unexpected delays

Education

Bachelor of Science -

University of Connecticut
Storrs, CT
05.2007

Skills

  • Project Planning and Development
  • Communication
  • Documentation Management
  • Customer Service Excellence
  • Strategic Planning
  • Workflow Coordination
  • Risk Mitigation
  • Procedure & Reporting Development
  • Problem Resolution
  • Data Analysis
  • Process Improvement
  • Quality Assurance
  • Medicare
  • Pharmacy & PBM
  • Health Payers
  • Process Documentation
  • Cross-Functional Collaboration
  • Jira
  • MS Office Suite
  • Sales Force
  • Tableau

Certification

  • Lean Six Sigma Green Belt Certification
  • Lean Six Sigma Yellow Belt Certification
  • Certified Pharmacy Technician (CPhT)
  • Project Management Certification (PMP) in progress

Timeline

Business Systems Analyst / Project Implementations

Optum
04.2021 - Current

Implementation Project Manager

Magellan Health
04.2018 - 04.2021

Bachelor of Science -

University of Connecticut

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