Kristy Whitney
Kansas City,Missouri
Summary
Strategic and Results Driven Sales and Operations leader, experienced in building relationships, cultivating partnerships, retaining top accounts and growing profit channels by establishing trust. Persuasive and self-motivated with expertise in expanding network connections and introducing services. Well-versed in educating customers, driving territory development, and identifying new opportunities while maintaining a team centered approach under corporate and local guidance.
Overview
2
2
years of professional experience
Work History
Business Development Manager
Prime Healthcare serving St. Mary's Medical Center
Blue Springs, Missouri
05.2022 - Current
- Facilitated and managed business development plan based on market and industry research.
- Led programs to solve strategic growth questions for business.
- Collaborated with internal teams for successful execution of projects.
- Participated in industry and trade organizations to build industry and customer alliances.
- Resolved customer complaints regarding sales and service.
- Gathered and analyzed business, market and competitor information to support development of strategic marketing plan.
- Identified new customers through pipelining, pre-qualification and territory analysis and management.
- Researched target markets to understand the needs of current and potential customers.
- Developed and implemented strategies to increase sales and market share.
- Organized meetings between senior management and prospective customers.
- Drove customer intimacy and brand value by defining and segmenting needs, pain points and buying behaviors.
- Supported sales team members to drive growth and development.
Executive Director & BD
Heartland, Hospice Advantage, & Four Oaks Hospices
Metropolitan KC And SE Counties, Missouri
2008 - 2016
- Exclusive responsibility for market share growth. Exceeded census and fiscal goals, to include oversight of 22 counties, meeting all targets within first 6 months. Developed and Implemented Market Achievement Plans, Budgets, Data utilization, and established C-Suite relationships. Strong regulatory compliance skills, with ability to marry Operations, Clinical, and Sales into a united approach for success. Oversight of 75+ multidisciplinary team.
Head of Operations
Briggs Healthcare & Home Care Assistance
Greater Metropolitan Kansas City, Missouri And Kansas
2016 - 2021
- Comprehensive management of home care agency serving multiple counties in two states. B2B and relationship-based sales leadership, leading team from prospecting to close and upsell. Creative fast past problem solving while exceeding corporate set financial goals. Oversight of over 100 employees.
Social Worker, Social Work Mentor
States of OH & NY, Truman Med, & 4 Oaks Hospice
Multiple, Ohio, New York, Missouri
1988 - 2008
- Childrens Division Hotline Investigation, Juvenile Court Diversion Program, and Hospice Social Worker specializing in assessment and bedside end of life care. Promoted to mentor in all 3 settings.
Education
Bachelor of Arts - Social Work
06-1988
- First member of large extended family to attend college (fully self-funded). Phi Mu Sorority Philanthropic Chair and Rho Chi leader. Social Work leadership member.
Master of Arts - Social Work
05-2005
- Graduated summa cum laude, earning a 4.0 while working full-time and raising four young children.
Skills
- Lead Generation
- Relationship Development
- Promotional Planning
- Strategic Partnerships
- Territory and Account Management
- Relationship Building and Management
- Operations
- Revenue Development
- Marketing
- Market Penetration
- Team Collaboration
- Marketing Expertise
- Sales and Marketing
- Networking Strength
- Key Decision Making
- Performance Evaluations
Accomplishments
- Social Work license eligible
- Earned multiple recognitions for company leadership/employee of the month
Affiliations
- Team captain and member for multiple philanthropic organizations to include Special Olympics, Alzheimer's Association, American Cancer Society, Autism Speaks, Parkinson's Foundation, Special Needs Assured, and other influential bodies.
References
References available upon request.
Timeline
Business Development Manager - Prime Healthcare serving St. Mary's Medical Center
05.2022 - Current
Executive Director & BD - Heartland, Hospice Advantage, & Four Oaks Hospices
2008 - 2016
Head of Operations - Briggs Healthcare & Home Care Assistance
2016 - 2021
Social Worker, Social Work Mentor - States of OH & NY, Truman Med, & 4 Oaks Hospice
1988 - 2008
Ohio University - Bachelor of Arts, Social Work
Central Methodist University - Master of Arts, Social Work
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