YUNING GU
Arcadia
Summary
PROFESSIONAL SUMMARY
Bilingual banking professional with experience in retail banking, lending guidance, and customer relationship management. Proven ability to assist clients with financial products including mortgage loans, auto loans, and deposit accounts. Strong background in customer service, financial consultations, and cross-selling banking products. Fluent in Mandarin and Cantonese.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Small Business Owner
KKU Consulting Inc.
Arcadia
01.2021 - Current
- Provided Mandarin-speaking clients with guidance on financial decisions including mortgage loans, auto loans, and real estate investments.
- Assisted clients in understanding loan options and lending requirements.
- Maintained strong relationships with clients by delivering personalized financial guidance and customer service.
- Conducted market research on mortgage rates, lending products, and real estate trends to support client decision-making.
- Managed daily business operations, including client consultations, financial documentation, and administrative processes.
- Ensured compliance with financial regulations and maintained confidentiality of client financial information.
Relationship Banker
Bank of America
Temple City
10.2020 - 12.2021
- Consistently met or exceeded branch sales goals by promoting deposit accounts, credit products, and lending services.
- Assisted customers with account services, transactions, and financial product recommendations.
- Educated clients on ATM, online banking, and mobile banking platforms to improve digital banking adoption.
- Built long-term client relationships through personalized service and financial needs assessments.
Chanel Beauty Advisor
Macy's
Santa Anita
03.2017 - 03.2021
- Provided information on appropriate products and services meeting customers' needs.
- Suggested personalized skin care routines for clients, keeping skin type and skin conditions in mind.
Associate Banker
East West Bank
Arcadia
02.2020 - 07.2020
- Processed financial transactions, including deposits, withdrawals, wire transfers, and cashier checks.
- Assisted customers with account inquiries and banking services in a fast-paced branch environment.
- Maintained strong relationships with clients and provided bilingual customer service.
Gucci Sales Associate
DFS Groups
Los Angeles
05.2019 - 08.2019
- Assess customer's needs and provide assistance and information about the product.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock item.
Store Manager
MOMOKO Beauty
Rosemead
02.2016 - 03.2017
- Updated store pricing, signage and merchandising based on current promotions.
- Processed shipments and maintained stock shelf organization.
Education
Nursing Assistant Training - Alhambra, CA
American Red Cross
Alhambra, CA06-2018
Associate of Science - Nursing
East Los Angeles College
Monterey Park, CA06-2016
High School Diploma - China, China
Zhixin High School
China, China06-2010
Skills
- Retail Banking Operations
- Customer Relationship Management
- Financial Transactions & Cash Handling
- Lending & Loan Knowledge
- Cross-Selling Financial Products
- Digital Banking Support
Languages
- English, Fluent
- Mandarin, Native
- Cantonese, Native
Certification
• Certified Nursing Assistants (CAN), 2018
• Cardiopulmonary Resuscitation (CPR), 2018
• Cardiopulmonary Resuscitation (CPR), 2018
Timeline
Small Business Owner
KKU Consulting Inc.
01.2021 - Current
Relationship Banker
Bank of America
10.2020 - 12.2021
Associate Banker
East West Bank
02.2020 - 07.2020
Gucci Sales Associate
DFS Groups
05.2019 - 08.2019
Chanel Beauty Advisor
Macy's
03.2017 - 03.2021
Store Manager
MOMOKO Beauty
02.2016 - 03.2017
Nursing Assistant Training - Alhambra, CA
American Red Cross
Associate of Science - Nursing
East Los Angeles College
High School Diploma - China, China
Zhixin High School