Kristyn Crusan
Fayetteville,NC
Summary
Dynamic Assistant Bar Manager with proven expertise in staff training and mentoring, achieving an 80% improvement in the onboarding process at The Wing Company. Skilled in health and safety regulations and fostering team leadership, I excel in elevating customer satisfaction and driving revenue through innovative cocktail creations and effective social media marketing. Service-driven Head Bartender drawing from broad knowledge of cocktails, craft beers and ciders to provide targeted, customer-oriented service. Detailed inventory manager, coordinating product stocking and shipments. Team-oriented leader with clear communication and collaborative approach to workplace administration. Reliable Bartender with independent approach to handling high-volume customer loads. Well-versed in assisting wait staff with drinks and food orders. Excellent relationship-builder and multitasker always ready to support team needs.
Overview
6
6
years of professional experience
Work History
Assistant Bar Manager
The Wing Company
05.2018 - Current
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Cultivated a loyal customer base by delivering exceptional service experiences, resolving complaints promptly, and soliciting feedback for continuous improvement efforts.
- Collaborated with the Bar Manager in setting sales targets, budgeting, forecasting, and expense control measures.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing 80% improvement over prior onboarding process.
- Ensured compliance with all local licensing requirements related to alcohol sales/service as well as other pertinent lawsregulations.
Assistant Bar Manager
J City Restaurant And Pub
04.2021 - 08.2021
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Ensured smooth operations during peak hours with effective staff scheduling and delegation of tasks.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained a clean, safe, and inviting atmosphere through consistent enforcement of health and safety regulations.
- Facilitated ongoing communication between bar staff and restaurant kitchen team to ensure seamless service delivery during busy meal periods.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Ensured compliance with all local licensing requirements related to alcohol sales/service as well as other pertinent lawsregulations.
- Improved customer satisfaction by creating and implementing innovative cocktail recipes and seasonal drinks.
- Implemented quality control initiatives while creating house-made cocktails, juice and preparations to reduce downtime and increase revenue.
Education
High School Diploma -
South View High School
Hope Mills, NC06.2018
Skills
Health and safety
Training staff
Product presentation
Social Media Marketing
Basic accounting
Team Leadership
Verbal and written communication
Employee Supervision
Outgoing Personality
Training and mentoring
Money Handling
Reliable and Responsible
Timeline
Assistant Bar Manager
J City Restaurant And Pub
04.2021 - 08.2021
Assistant Bar Manager
The Wing Company
05.2018 - Current
High School Diploma -
South View High School
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