Kristyn Frye
Hollidaysburg,PA
Summary
Dedicated 911 Dispatcher offering nine plus years of related experience. Familiar with managing emotions and staying clear-headed under pressure. Extensive training in NCIC and Emergency Management protocols. Background includes E-911 automatic call distribution and dispatch systems for both emergency and non-emergency calls. Well-versed in assessing extent of emergencies, as well as type of call and location of incident. Experienced with the geography and streets of Blair county.
Overview
7
7
years of professional experience
Work History
Cafe Associate
Sam’s Club
Altoona, PA
08.2021 - 02.2022
- Maintained clean and presentable cafe by wiping, sanitizing and replenishing supplies frequently to support workflow efficiency and employee job tasks.
- Wiped, sanitized and maintained floors, facility and equipment to adhere with company standards and procedures.
- Produced food and drink products adhering to company quality and quantity standards.
- Maintained clean and attractive product displays to entice customer purchases.
911 Emergency Dispatcher
Blair County 911
Altoona , PA
08.2015 - 08.2021
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Used Software to track and maintain case incident numbers and logs.
Education
Northglenn High School
Northglenn, CO2007
Skills
- Call Routing
- Computer Skills
- Basic Life Support Knowledge
- Information Relay
- Cross-Departmental Teamwork
- Radio Frequencies Monitoring
- Active Listening
- Emergency Response Procedures
- NCIC Database
- Law Enforcement Collaboration
- Documentation and Recordkeeping
- Information Gathering and Relay
- National Crime Information Center (NCIC)
- Providing Clear Directions
- Emergency Medical Instruction
- Critical Thinking
- Prioritizing Situations
- Verbal and Written Communication
- Safety Training
- Reading Comprehension
- Map Reading
Timeline
Cafe Associate
Sam’s Club
08.2021 - 02.2022
911 Emergency Dispatcher
Blair County 911
08.2015 - 08.2021
Northglenn High School