Tahiyyah Greene
Passaic,NJ
Summary
Proficient telephone operator adept in quickly mastering all elements of switchboard functionality to perform accurate transfers. Professional, detail-oriented and organized. Trained in office safety procedures to prepare for medical and fire emergency codes. Offering expertise the field with many years of experience. Best-in-class at seamlessly operating switchboard to address customers quickly, transfer calls accurately, and minimize hold times. Customer-focused listener skilled at resolving issues and explaining company information with courtesy. Offering many years in exceeding customer expectations via professional phone interactions.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Switchboard Associate
Hackensack University Medical Center
Hackensack, NJ
09.2002 - Current
- Provided prompt and professional responses to customer or interdepartmental inquiries.
- Maintained efficiency and exceeded performance targets in managing a large volume of incoming calls.
- Escalated complex issues or complaints to management when necessary.
- Demonstrated excellent communication skills both verbally and written when interacting with customers.
- Utilized paging technology within organization to connect quickly with key people.
- Monitored emergency and activate code alarms, making emergency announcements or routing emergency calls to appropriate location.
- Handled incoming and outgoing calls according to standard operating procedures.
- Participated in emergency preparation meetings to understand crisis management procedures.
Education
Some College (No Degree) - Health Services Administration
Passaic County Community College
Paterson, NJSkills
- Call Screening
- Call Routing
- Information Gathering
- Microsoft Office
- Sales Support
- Work Prioritization
- Organizational Skills
- Interpersonal Communican
- Multitasking
- Amcom
- SDC
- Spok
- Team building
Affiliations
- President of Parent teacher association at Kipp Academy.
Certification
- HMH Hospitality Care Services
Timeline
Switchboard Associate
Hackensack University Medical Center
09.2002 - Current
Some College (No Degree) - Health Services Administration
Passaic County Community College
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