KRISTY N. GRIFFIN
North Charleston,SC
Summary
Experienced student services professional with over 5 years in higher education supporting admissions, enrollment, and student success initiatives. Proven ability to manage high-volume operations, resolve complex student issues, and utilize institutional systems to support efficient service delivery. Recognized for strong decision-making, cross-functional collaboration, and commitment to enhancing the student experience.
Overview
6
6
years of professional experience
Work History
Communication Specialist
Trident Technical College
Charleston, SC
07.2018 - 10.2022
- Managed high-volume student communications related to admissions, enrollment, and college services
- Resolved complex student issues using Ellucian Colleague and CRM systems
- Processed and maintained student records using Etrieve to support admissions workflows
- Guided students through application and enrollment processes, ensuring accuracy and compliance
- Analyzed call data and contributed to process improvements within the department
- Collaborated with campus departments to ensure effective and timely student support
- Demonstrated independent decision-making in fast-paced, deadline-driven environments
Administrative Assistant
Trident Technical College
Charleston, SC
03.2017 - 07.2018
- Maintained confidential student and staff records in compliance with institutional policies
- Processed applications and verified work-study eligibility requirements
- Supported recruitment and job posting processes
- Assisted students and alumni with resume development and career resources
- Provided administrative support to ensure efficient departmental operations
Education
Bachelor of Arts - Psychology (Clinical/Counseling)
Saint Leo University
Health Science Preparation -
Trident Technical College
Charleston, SC05-2026
Associate of Science - Health Science Preparation
Trident Technical College
Charleston, SC05-2026
Skills
- Data Entry & Data Accuracy
- Ellucian Colleague
- Etrieve
- CRM Systems
- Customer Service/ Student Support
- Problem Solving
- Strong Communication
- Time Management
- Microsoft Office Suite
- Independent Decision-Making
Timeline
Communication Specialist
Trident Technical College
07.2018 - 10.2022
Administrative Assistant
Trident Technical College
03.2017 - 07.2018
Bachelor of Arts - Psychology (Clinical/Counseling)
Saint Leo University
Health Science Preparation -
Trident Technical College
Associate of Science - Health Science Preparation
Trident Technical College