Kristyn Mills
Port Richey,Florida
Summary
Barista and bartender for over 15 years. Eager to join a new team, I bring a positive, can-do attitude, ready to meet new challenges and create memorable experiences for patrons. I craft classic and innovative beverages, manage bar/coffee shop operations with the utmost care, deliver exceptional customer service and I’m incredibly reliable. I have Demonstrated my ability to maintain high levels of cleanliness and organization while multitasking in fast-paced environments. My strong interpersonal skills ensure memorable guest experiences and foster repeat business. Successfully increased bar/coffee shop revenue through effective upselling techniques and efficient inventory management.
Overview
13
13
years of professional experience
Work History
Bartender/Server
Sail Inn
New Port Richey, FL
08.2022 - Current
- Efficiently executed bar operations, including beverage creation, food service, and cash handling
- Enhanced customer satisfaction by fostering a welcoming atmosphere and actively engaging with patrons
- Managed all end-of-day operations such as cash reporting, balancing of cash drawers and safe, as well as locking up at the end of the night
- Maintained optimal bar operations through diligent cleaning and restocking during downtime
- Boosted customer engagement, which in turn boosted customer satisfaction and was reflected in a boost in sales
Festival/Sporting Event Bartender and Team Lead
Self-Employed
Chicago, IL
01.2019 - Current
- Orchestrated bar setup and assigning of roles, ensuring efficient operations
- Fostered a dynamic work environment, promoting open communication and staff confidence
- Delivered exceptional customer service in high-pressure situations, demonstrating resilience and commitment
- Managed post-event responsibilities, highlighting meticulous attention to detail and organizational skills
- Recognized and appreciated team efforts, cultivating a supportive and collaborative atmosphere
- Expertly managed and executed large-scale events, ensuring top-notch service and seamless operations
Bartender
TJ O'Briens
Palatine, IL
01.2016 - 01.2019
- Managed bar operations, ensuring efficient service and guest satisfaction
- Revitalized weeknight business, demonstrating innovation and determination
- Maintained consistent presence, exhibiting reliability and enhancing customer rapport
- Anticipated and responded to guest needs proactively, showcasing excellent customer service skills
- Safeguarded cash and premises, demonstrating trustworthiness and responsibility
- Revitalized weeknight business by ensuring reliability and exceeding guest expectations
- Implemented strategies to fill the bar on slow nights, significantly boosting clientele
Barista Shift Supervisor
Starbucks
Palatine, Illinois
09.2011 - 01.2016
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Provided expert advice on coffee selection and preparation to enhance customer experience.
- Resolved customer complaints with professionalism, ensuring a positive café experience.
- Delegated work to staff, setting priorities and goals.
- Closed store by counting money at end of shift, restocking shelves and cleaning work areas. Opened as well.
- Assisted customers in selecting beverages based on their preferences.
- Encouraged baristas to suggest creative ideas for improving customer experience.
- Monitored equipment maintenance, scheduling repairs and servicing to avoid operational disruptions.
Education
General Studies -
Harper College
Palatine, IL01.2011
High School Diploma -
Buffalo Grove High School
Buffalo Grove, IL01-2008
Skills
- Engaging personality
- Clear and effective communication skills
- Team player attitude and excellent at training
- Courteous
- Highly reliable
- Complex Problem-solver
- Suggestive seller
- Strong at multitasking
- Spot on time management and attention to detail
- Follows safety and health code rules
- Food handler certified
- Fluent in Spanish
- Vast knowledge on drink recipes, plus quick to learn new recipes
- Anticipating guest needs and giving the highest level of customer care
- Taking inventory and placing orders
- POS/tech savvy
- Meticulous cash handler
References
- Stephen Kaddatz, Manager, +1 (224) 775-7222
- Lonnie Perry, Coworker, +1 (727) 355-5358
Timeline
Bartender/Server
Sail Inn
08.2022 - Current
Festival/Sporting Event Bartender and Team Lead
Self-Employed
01.2019 - Current
Bartender
TJ O'Briens
01.2016 - 01.2019
Barista Shift Supervisor
Starbucks
09.2011 - 01.2016
General Studies -
Harper College
High School Diploma -
Buffalo Grove High School