Kristyn Self
Sherwood,AR
Summary
Dynamic and dedicated professional eager to learn and work hard. Demonstrates a strong commitment to personal and professional growth, with the ability to quickly adapt to new challenges. Highly motivated to contribute to team success through hard work, attention to detail, and excellent organizational skills. Passionate about continuous improvement and committed to delivering high-quality results. Authorized to work in the US for any employer
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Success Manager
Priority1
10.2024 - Current
- Customer Success Manager with experience in building client relationships, resolving challenges, and optimizing logistics solutions. Skilled in collaborating with internal teams to improve operations, analyze data, and drive customer satisfaction and business growth.
- Act as a strategic partner to clients, ensuring seamless onboarding, engagement, and long-term satisfaction.
- Proactively manage customer accounts, addressing challenges and optimizing logistics solutions.
- Develop and maintain strong client relationships to enhance retention and drive business growth.
- Collaborate cross-functionally with sales, operations, and support teams to deliver exceptional service.
- Analyze customer data to identify trends, improve efficiency, and provide value-driven recommendations.
- Advocate for customers by ensuring their needs are met while aligning with company goals.
Bank Teller/Loan Processor
First State Bank of DeQueen
02.2022 - 10.2024
- Detail-oriented and customer-focused Teller and Loan Processor with extensive experience in handling financial transactions, processing loans, and resolving customer inquiries. Proven ability to manage high-volume transactions, maintain accurate financial records, and address customer concerns effectively. Skilled in loan processing, document notarization, and payroll management.
- Efficiently handle customer transactions including deposits, ACH, withdrawals, check cashing, transfers, and loan payments.
- Process and disburse loan funds, ensuring accuracy and compliance with financial regulations.
- Notarize legal documents and maintain customer financial records.
- Disburse payroll for two farming and poultry industries, ensuring timely and accurate payments.
- Assist customers with account discrepancies, resolve complaints, and address inquiries related to accounts and debit cards.
- Utilize the IDP and Shazam systems to manage and resolve online debit card issues.
- Utilize multiple different systems within the industry to efficiently complete the job and any related tasks involved.
Cashier/Sales Associate
Home Improvement Center
11.2018 - 02.2022
- Provided customer support with merchandise both within the store and at external locations, ensuring a high-quality shopping experience.
- Utilized various computer software applications daily for transaction processing and record management.
- Managed phone communications by answering and directing calls to appropriate department representatives.
- Processed and dispatched billing statements to multiple companies via fax and mail, maintaining accurate documentation.
Pharmacy Clerk/Cashier
Walmart
05.2016 - 07.2017
- Greeted customers upon arrival at the pharmacy, providing a warm and professional welcome.
- Operated the cash register and phone system to assist customers with transactions and inquiries.
- Processed prescription refills and managed inventory by stocking merchandise as needed.
Education
Bachelor's Degree - Business Administration
Arkansas State University-Jonesboro
Jonesboro, AR08.2024
Associate in Science (AS) - undefined
Arkansas State University-Jonesboro
Jonesboro, AR06.2023
Associate - General Studies
Cossatot Community College of the University of Arkansas
Nashville, AR12.2021
Technical Certificate - General Studies
Cossatot Community College of the University of Arkansas
Nashville, AR12.2021
Technical Certificate - Health Professions
Cossatot Community College of the University of Arkansas
Nashville, AR12.2020
Skills
- Payroll Administration
- Calendar & Email Management
- Financial Services
- Self-Motivation & Time Management
- Customer Retention & Support
- CRM & POS Systems
- Loan Processing (2 years)
- Organizational & Problem-Solving Skills
- Strong Written & Verbal Communication
- Strategic communicator with the ability to influence and build rapport
- Data Entry & Analysis (SQL, Tableau, Business Analytics, Reports)
- SaaS
- Remote Communication (Zoom, Teams, Slack)
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access)
- Logistics Management (1 year)
- Proficient in virtual communication and collaboration tools
- Fraud
- 3PL
Affiliations
The Helping Guild
Certification
- Certificate of Completion
- April 2024 to Present
- Business Analytics Simternship Certification
- Completed hands-on training in data analysis, cloud integration, and business reporting. Gained experience in SQL, A/B testing, supply chain analysis, marketing data visualization, and transforming financial data into actionable insights.
- Driver's License
Languages
English
Community Service
- The Helping Guild, A local charity organization, Active member, 2021-08, Present, Active member of The Helping Guild, a local charity organization, contributing to various community initiatives.
- Supported diverse efforts including organizing benefits, assisting with furniture relocation, and participating in local school and community events.
Additional Information
- Volunteer Tennis Coach – Local high school team
- Member – The Helping Guild, local charity organization
- Event Volunteer – School sports and community functions
- Founder – Local home & business cleaning service (incl. pro-bono work for those in need)
Awards
- National Society of Leadership and Success, January 2024
- Dean’s List (3x) – Arkansas State University
- National Society of Leadership and Success – Member since Jan 2024
Timeline
Customer Success Manager
Priority1
10.2024 - Current
Bank Teller/Loan Processor
First State Bank of DeQueen
02.2022 - 10.2024
Cashier/Sales Associate
Home Improvement Center
11.2018 - 02.2022
Pharmacy Clerk/Cashier
Walmart
05.2016 - 07.2017
Associate in Science (AS) - undefined
Arkansas State University-Jonesboro
Associate - General Studies
Cossatot Community College of the University of Arkansas
Technical Certificate - General Studies
Cossatot Community College of the University of Arkansas
Technical Certificate - Health Professions
Cossatot Community College of the University of Arkansas
Bachelor's Degree - Business Administration
Arkansas State University-Jonesboro
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