Detail-oriented dispatcher skilled in optimizing logistics and enhancing customer satisfaction. Proven ability to resolve inquiries and streamline processes effectively.
Overview
13
13
years of professional experience
Work History
Dispatcher
MiLife Transport
Cadillac, Michigan
09.2021 - Current
Coordinated transportation schedules and routes for efficient service delivery.
Resolved customer inquiries and concerns promptly and professionally.
Collaborated with team members to improve dispatch processes and workflows.
Accounts Receivable Manager
Traning Mask, LLC
Cadillac, Michigan
09.2014 - 09.2021
Managed invoicing and accounts receivable processes for diverse client base.
Reviewed aging reports to identify overdue accounts and initiate follow-up actions.
Investigated and resolved customer inquiries regarding billing issues or discrepancies.
Developed and maintained relationships with key clients for effective communication.
State Farm Ins
Shelby Henry
Cadillac, MI
08.2013 - 08.2014
Elevated customer satisfaction by resolving issues through knowledgeable, friendly service.
Delivered attentive service to customers in person and over the phone, enhancing overall experience.
Organized and prioritized tasks to meet service objectives and improve workflow.
Executed daily duties to support operational goals and enhance service delivery.