Kristy Safy
Dunedin
Summary
Dynamic General Manager with proven leadership in operations management, team building, and customer relations. Expert in problem resolution and efficient multi-tasking, committed to enhancing customer satisfaction through effective training and development.
Overview
29
29
years of professional experience
Work History
General Manager
Capognas Dugout
Clearwater, FL
11.1996 - Current
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Correctly calculated inventory and ordered appropriate supplies.
- Set clear expectations and created positive working environment for employees.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
Assistant Athletic Director
St. Cecelia Interparochial Catholic School
Clearwater, FL
08.2018 - 06.2020
- Developed and implemented athletic programs promoting student engagement and teamwork.
- Coordinated schedules for sports teams, ensuring efficient use of facilities and resources.
- Mentored coaches on best practices in athlete development and program management.
- Managed budgets for athletic programs, optimizing resource allocation for maximum impact.
- Monitored academic progress of student-athletes by working closely with academic advisors to ensure eligibility requirements were met consistently.
File Clerk
Sabal Palms Health and Rehabilitation
Largo, FL
01.1999 - 01.2000
- Organized and maintained confidential patient files to ensure compliance with health regulations.
- Processed and categorized incoming documents for efficient retrieval and archiving.
- Collaborated with healthcare professionals to ensure accurate record-keeping practices.
- Oversaw quality control of filed documents, ensuring accuracy and completeness at all times.
Education
High School Diploma -
Clearwater High School
Clearwater, FL06-1997
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Customer relations
Timeline
Assistant Athletic Director
St. Cecelia Interparochial Catholic School
08.2018 - 06.2020
File Clerk
Sabal Palms Health and Rehabilitation
01.1999 - 01.2000
General Manager
Capognas Dugout
11.1996 - Current
High School Diploma -
Clearwater High School