KRITHIKA GURUMURTHI
Old Bridge,NJ
Summary
Productive and committed Logistics/Operations Supervisor practiced in business and employee management. Focused in meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Bringing over 12 years of experience overseeing day-to-day activities and import/export of goods. Decisive team leader and strategic problem solver with excellent communication and planning abilities. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Logistics/Operations Supervisor
GDB International, Inc.
New Brunswick, NJ
02.2012 - Current
- Created & implemented an updated Human Resources Employee Handbook of Policies & Procedures to follow in the workplace.
- Aligned HR policies with federal and local regulations.
- Explained human resources policies and procedures to employees.
- Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections.
- Liaised between management and employees by relaying work information, adjustments and grievances.
- Scheduled meetings with employees to address concerns and personal struggles.
- Selected and interviewed candidates for all available positions.
- Assisted in employee recruitment, hiring and interview processes.
- Answered employee questions during entrance and exit interview processes.
- Managed employee onboarding with enriching internal and external training development of both online and traditional environments.
- Suggested promotions and wage increases according to employee performance.
- Reported on workplace health and safety compliance to superiors, especially during the Covid-19 Pandemic.
- Conducted employee performance reviews and implemented corrective actions to increase productivity.
- Handled employee discipline to address policy infractions.
- Organized employee directories and updated individual contact information.
- Managed compensation, insurance and vacation days within employee benefits programs.
Client Success Manager/Documentation Team Lead
GDB International, Inc.
NEW BRUNSWICK, NJ
02.2012 - Current
- Creating an S.O.P. for the team in the India Back Office so they can gain a better understanding of how to properly execute their job duties.
- Overseeing and training the India documentation team to ensure all paperwork is filed and prepared accurately and on time.
- Managing the client service operations, which deals directly with clients and is the first point of contact
- Liaising with internal departments to ensure client needs are fulfilled effectively
- Escalating and resolving areas of concern as raised by clients
- Building and maintaining relationships with clients and key personnel within customer companies
- Conducting business reviews to ensure clients are satisfied with their products and services
- Establish contracts and pricing and ensuring proper maintenance and serving as primary liaison with all overseas clientele
- Monitoring company performance against service level agreements and flagging potential issues
- Maintaining accounts spreadsheet for each shipment by customer to keep track of the profit made
- Contributing operations information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing productivity, quality and customer-service standards; assisting in completing audits
Technical Support Analyst
ALK TECHNOLOGIES
PRINCETON, NJ
07.2011 - 02.2012
- Responsible for diagnosing and assisting users in resolving complex problems with CoPilot (mobile navigation software) through email support
- Record and report software bugs and usability problems to project managers for corrective action
- Interfacing with developers, project managers, and testers regarding the functionality of the product
Customer Service Representative
INVESTORS SAVINGS BANK
SOMERSET, NJ
01.2009 - 05.2011
- Processed customer transactions according to bank policies and procedures
- Built customer loyalty through courteous, professional service according to the bank’s established Sales and Service Standards
- Identified customer needs and referred financial products and services accordingly
- Completed daily proof; investigated, resolved and reported out of balance conditions to supervisor
Education
Mini-MBA - Business Essentials
Rutgers University – New Brunswick
12.2013
Paralegal Certificate Course-Online -
California State University
10.2010
Bachelor of Arts - Political Science, Music
RUTGERS UNIVERSITY (RUTGERS COLLEGE)
12.2009
Skills
- Human Resources Management
- HR Policies and Procedures Expertise
- Customs Compliance
- Regulatory Compliance
- Employee Development
- Drafting and Administering Contracts
- Conflict Resolution
- Recruiting and Interviewing
- Negotiation Tactics
- Relationship Building
- Vendor & Supplier Management
- Operations Management
- Problem-Solving
- Confidential Document Control
- Customer Relations
- Exceptional Communicator
Websites
Certification
- Certified Paralegal, Paralegal Studies - 2011
- MBA Certificate, Business Essentials - 2014
Languages
English
Native/ Bilingual
Spanish
Limited
Tamil
Native/ Bilingual
Timeline
Logistics/Operations Supervisor
GDB International, Inc.
02.2012 - Current
Client Success Manager/Documentation Team Lead
GDB International, Inc.
02.2012 - Current
Technical Support Analyst
ALK TECHNOLOGIES
07.2011 - 02.2012
Customer Service Representative
INVESTORS SAVINGS BANK
01.2009 - 05.2011
Mini-MBA - Business Essentials
Rutgers University – New Brunswick
Paralegal Certificate Course-Online -
California State University
Bachelor of Arts - Political Science, Music
RUTGERS UNIVERSITY (RUTGERS COLLEGE)
- Certified Paralegal, Paralegal Studies - 2011
- MBA Certificate, Business Essentials - 2014
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