Kriti Sabharwal
Northlake,Texas
Summary
Director-level HR Business Partner with 15+ years of experience partnering with senior business leaders across global technology, consulting, financial services, and professional services organizations. Expertise in strategic workforce planning, organizational transformation, talent strategy, performance management, employee experience, M&A integration, and HR digital transformation. Proven track record advising business leaders on organization effectiveness, talent optimization, succession planning, workforce analytics, and change management initiatives. Experienced in leveraging AI, RPA, and data-driven insights to enhance organizational productivity and business outcomes across large-scale global organizations.
Overview
19
19
years of professional experience
Work History
Elite Guest Educator
Northwest ISD
Justin, Texas
07.2024 - 05.2026
- Engaged students as Elite Guest Educator at Northwest ISD, fostering a dynamic learning environment from July 24, 2024 to May 23, 2026.
Strategic Business Partner, HR Manager
DELOITTE
01.2023 - 07.2023
- Provided guidance to Partners and Directors on organizational effectiveness and employee engagement, talent movement, and succession readiness across Financial Advisory and Enabling Areas functions.
- Partnered with business leaders to identify workforce requirements, evaluate talent gaps, and develop strategic talent plans aligned to business growth priorities.
- Led review of people processes and practices across the Financial Advisory sector and Enabling Areas, identified process gaps, and introduced technology-based solutions aligned with practices from similar industries and business lines.
- Coordinated onsite movement support for secondment and relocation cases, conducting pay reviews and country-specific labor law checks while liaising with Global Mobility team and ensuring alignment with reporting partner and manager.
- Strengthened new joiner experience through structured onboarding, buddy coordination, and direct connects with reporting managers.
- Developed employee engagement calendar and facilitated year-round connect programs, including South Asia CEO connect, to foster open discussions on change needs.
- Monitored attrition cases within 24 hrs., assessed resignation drivers, and reviewed employee pulse for reversal opportunities.
- Managed performance management processes for respective functions in collaboration with partners, directors, and associate directors, ensuring timely snapshot completion and compliance with learning-hour requirements.
- Managed contract end-date tracking with manager concurrence and resolved staff concerns, grievances, and employee issues through one-on-one engagement.
Strategic Business Partner, HR Manager
WIPRO TECHNOLOGIES
10.2016 - 12.2022
- Strong client partnerships across banking, financial services, and airport sectors supported business continuity.
- Key account coverage included Bank of America, Mastercard, Wells Fargo, Charles Schwab, GTAA, Aéroports de Montréal, Edmonton International Airport, St. John’s International, and others.
- Determined accurate salary for U.S. and Canada assignments based on role, skill set, performance rating, and salary slab.
- Successful performance management for 7k+ employees came through HR BP guidance, PIPs, and grievance closure.
- Boosted employee engagement by facilitating top talent connects, leadership connects, progression interviews, skip-levels, lateral movement, and campus recruit interactions.
- Enhanced talent management execution and career path awareness across accounts through structured programs and communication.
- Internal mobility and account-based career movement were enabled for employees across Wipro.
- Lower attrition risk resulted from employee check-ins, concern resolution, and retention reversal discussions.
- Inclusive culture across 14 accounts was advanced under inclusion and diversity charter aligned to 1k+ workforce.
- Business strategy and restructuring support were delivered with account heads, including rebadging and reverse rebadging initiatives.
- Managed escalations effectively to resolve employee concerns and compliance issues. involving PSH, ombudsman, and non-compliance were closed satisfactorily.
- Facilitated talent management bench actions to optimize workforce capabilities., PIP tracking, and non-performance follow-up supported talent and cost optimization.
- Employee experience programs such as survey, pulse-o-meter, stars, and super program were driven across accounts.
- Oversaw employee benefits operations as a people manager within HR operations.
- Benefits and insurance administration for over 2 lac employees and dependents remained under control.
- Handled administration of coverage for mediclaim, accidental, term life, parental and in-law insurance, pension, leave, and attendance.
- MyWipro portal self-service was improved through user interface redesign.
- Senior leadership received clear presentations with key insights and next-step recommendations.
- Coordinated seamless transition processes for acquired entities, including Alight, Facebook, Onyx, and Vara Infotech, to align with company objectives.
- Vendor governance for UIIC, UHC, Medi Assist, FHPL, ADP, and Marsh supported service quality.
- Policy and plan updates were informed through partnership with Center of Excellence team.
- MyWipro>MyBenefits homepage improvement and robotic process automation delivery strengthened digital experience.
- Six insurance renewals across India were completed while COVID support was coordinated with stakeholders.
- Conducted daily administration of employee benefits, health and welfare plans, and escalations.
Manager – Human Resources
K LAW
03.2015 - 03.2016
- Developed HR solutions to enhance employee retention through policy & process optimization, performance management, employee communication, and learning & development.
- Advised senior management on employee grievances, streamlined outdated policies, and restructured management reports to improve organizational efficiency.
- Conceptualize & Execute – Orientation program, employee engagement activities & exit management system.
- Align with executive search firms and negotiated on the terms of contract.
- Managed PAN India recruitment, employee grievances, performance management, and exit management for lawyers & support staff, ensuring alignment with organizational goals.
- Engaged in full-time HR responsibilities.
Assistant Manager - Human Resources
TRILEGAL
12.2011 - 02.2014
- Managed the performance management system for all lawyers and support staff.
- Directed the PAN India recruitment process for all lawyers, secretarial, compliance, and support staff.
- End to end management of campus recruitments. Handled student's internships and rolled out offers accordingly.
- Conducted Employee Engagement Survey on a yearly basis, extracting findings and taking requisite action.
- Actively involved in framing company policies, bonus calculations and managed secondments through negotiations with global mobility specialists.
- Aligned with executive search firms and negotiated on the terms of contract
- Negotiated with the prospective candidates on proposed compensation
- Conducted exit interviews with lawyers and staff, ensuring completion of all exit formalities.
- Prepared presentations for partners' meetings, employee orientation and HR processes.
- Engaged in full-time employment, contributing to team objectives.
Human Resources Officer
TUPPERWARE INDIA Pvt. Ltd.
07.2010 - 11.2011
- Manpower planning with the HODs of various functions and creation of job descriptions for all positions
- Assessed workforce requirements and maintained resume database to align talent acquisition with organizational needs.
- Managing Employee life cycle from hire to retire (Sourcing, negotiating, onboarding, and exiting)
- Prepared appointment letters and joining kits for all new hires and completed all the joining formalities
- Prepared day-wise induction template and conducted induction programs for new hires
- Sent payroll inputs to the payroll team for managing day-to-day operations
- Renewed and rolled out company policies & initiated Business Continuity Plan
- Arranged and acted for Global Health Initiatives (hospitals/medical clinics for corporate medical tie ups and conducting wellness programs)
- Generated and maintained MIS reports and organizational structure of the company for the HR Department
- Facilitated communication between corporate and regional offices, supported employee engagement initiatives, and resolved employee grievances.
- Identified training needs and conducted targeted training programs, workshops, and seminars to enhance employee skills and development.
- Dedicated full-time to HR functions
Domain Specialist
HEWITT ASSOCIATES
02.2008 - 07.2010
- Handled escalations for health and welfare, defined contributions, and defined benefits, ensuring timely resolution.
- For clients, including Siemens, Kimberly-Clark, Honeywell, and Chrysler.
- Provided escalation reports to clients and managers, updating employee and dependent data for third-party administrators.
- Administered health and welfare benefits and dealt in day-to-day transactions of their 401k.
- Created SOP containing answers to all the FAQs for new hires
- Identified improvement opportunities through analysis of call trends, enhancing service delivery.
- Mentored new joiners, helping them understand the process and providing ongoing floor support.
- Worked full-time in a dynamic environment
Customer Care Professional
American Express India Ltd.
07.2007 - 12.2007
- Managed customer inquiries and coordinated service requests across teams to ensure timely case closure within SLA expectations.
- Full-time role.
Education
Foreign Postgraduate Diploma - Human Resource Management & Marketing
Foreign Undergraduate Degree - Economics
Skills
- Strategic HR Business Partnership
- Workforce Planning & Organizational Design
- HR Analytics & Workforce Insights
- Performance & Rewards Strategy
- Change Leadership & Transformation
- Executive Advisory & Stakeholder Management
- AI & Digital HR Transformation
- Employee engagement
Accomplishments
- WIPRO TECHNOLOGIES
- Awarded as flagbearer for attrition reversals
- Awarded as an Innovator for the "Ace of Initiatives" taken in reengineering the Insurance process.
- Awarded as the Best Pragati (quest) for the numerous enhancements delivered.
- Use of Robotic automation process (RPA) to build employee and dependent database
- TRILEGAL
- Promoted as "Assistant Manager" within one year after joining.
- TUPPERWARE
- Effective implementation of the Induction Program with a new Induction Template.
- Successfully introduced New Hire Mentor Programs for mentoring new hires.
- Introduced employee engagement programs, Initiated, and effectively implemented diversified policies from hire to retire
- Conducted Leadership & Teambuilding workshops with Dale Carnegie training programs.
- AON HEWITT
- Promoted to Team Developer in a span of 1 year after joining.
- Awarded the "Champion Award" in June 2009 for achieving 100% Quality score in Hewitt.
- Awarded as "WOW Caller" Champion amongst 250+ employees.
- Received many accolades from end customers and management.
Technical Skills
- Master of ChatGPT
- Power BI Interactive Dashboards
- Robotic Process Automation (RPA) & Artificial Intelligence (AI)
- SAP Success Factors
- LEAN & Design Thinking
- MS Office (Powerpoint, MS Excel,Word Doc)
Timeline
Elite Guest Educator
Northwest ISD
07.2024 - 05.2026
Strategic Business Partner, HR Manager
DELOITTE
01.2023 - 07.2023
Strategic Business Partner, HR Manager
WIPRO TECHNOLOGIES
10.2016 - 12.2022
Manager – Human Resources
K LAW
03.2015 - 03.2016
Assistant Manager - Human Resources
TRILEGAL
12.2011 - 02.2014
Human Resources Officer
TUPPERWARE INDIA Pvt. Ltd.
07.2010 - 11.2011
Domain Specialist
HEWITT ASSOCIATES
02.2008 - 07.2010
Customer Care Professional
American Express India Ltd.
07.2007 - 12.2007