Kriti Sharma
Hayward,CA
Summary
Experienced and goal-focused Customer Success Manager with a proven track record of driving sales and renewals of cloud-based technology solutions with over 10+ years of experience as part of the district leadership team,
Skilled in creating and managing the customer lifecycle, from onboarding to renewal, dedicated to ensuring customer satisfaction and maximizing their value from products and services.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Digital CSM
Exabeam
01.2024 - Current
- Working on Gainsight to create journey programs to helps CSM's deliver more seamless customer experience by helping orchestrate several specific operational processes for our high-touch and low-touch customers into single journey
- Drive engagement, adoption and renewal success across customer base via digital channels and the product at scale
- Lead the digital buyer journey and automating the renewal experience
Senior CSM
Exabeam
08.2019 - 01.2024
- Worked as the voice of the customer bringing user experience feedback to the product team.
- Managed $1M ARR West customers to ensure they see value in product and conduct QBRs with the leadership team
Technical Account Manager
Qualys
06.2018 - 08.2019
- Assist Mid-Enterprise customers in the onboarding process by streamlining deployment of Qualys solutions in AWS, Azure & GCP in the production and development environments
Network Engineer
British Telecom
08.2011 - 01.2016
- Implemented Network (LAN,WAN,WLAN)configurations and tested for cut over from stand-alone to Controller based infrastructure
Education
Master of Science - Cybersecurity
San Jose State University
San Jose, CA12.2017
Skills
Operational Expertise: -
- Program Management, Process Building,Risk Management
- Conceptual skills such as decision-making, critical thinking, and problem-solving
- Saas & Cloud Operations, Salesforce, Gainsight
Certification
Certified by Gainsight as a Customer Success Manager Professional
Timeline
Digital CSM
Exabeam
01.2024 - Current
Senior CSM
Exabeam
08.2019 - 01.2024
Technical Account Manager
Qualys
06.2018 - 08.2019
Network Engineer
British Telecom
08.2011 - 01.2016
Master of Science - Cybersecurity
San Jose State University
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