Experienced IT Analyst with a proven track record of improving system efficiency and performance. Skilled in analyzing data and identifying areas for improvement in IT processes. Strong communication and problem-solving skills, with the focus on delivering high quality solutions.
Responsibilities include working on various Microsoft technologies, analysis, interacting with various stakeholders. Collecting and documenting requirements in Jira and ServiceNow, ensuring timely delivery by following up on outstanding requests, creating and maintaining up to date project documentation for processes and systems. I am an advanced level expert in Microsoft Power BI visualization tool, GitHub, Microsoft Power Pages and Microsoft Power Apps development. I have extensive experience with data analysis and developing complex dashboards using multiple data sources including Human Resources data. I have experience working with probability and statistics, Identify patterns and trends in the data, produce accurate and trustworthy results, generate executive summaries with actionable data insights. I have taken HR courses as part of my Bachelor's degree.