Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Kritika Saraf

Summary

Experienced IT Analyst with a proven track record of improving system efficiency and performance. Skilled in analyzing data and identifying areas for improvement in IT processes. Strong communication and problem-solving skills, with the focus on delivering high quality solutions.

Overview

7
7
years of professional experience
1
1
Certification

Work History

IT Analyst

HCL Tech / Quantum World Technologies
06.2021 - Current

Responsibilities include working on various Microsoft technologies, analysis, interacting with various stakeholders. Collecting and documenting requirements in Jira and ServiceNow, ensuring timely delivery by following up on outstanding requests, creating and maintaining up to date project documentation for processes and systems. I am an advanced level expert in Microsoft Power BI visualization tool, GitHub, Microsoft Power Pages and Microsoft Power Apps development. I have extensive experience with data analysis and developing complex dashboards using multiple data sources including Human Resources data. I have experience working with probability and statistics, Identify patterns and trends in the data, produce accurate and trustworthy results, generate executive summaries with actionable data insights. I have taken HR courses as part of my Bachelor's degree.

Technology Intern

NexGenT, Inc
06.2020 - 06.2021
  • Configured Routers, Switches, Firewalls, and End Devices.
  • Provided network support including IP addressing and routing strategies
  • Prepared network schematics to define and illustrate design solutions
  • Conducted intrusion event analysis and support
  • Monitored procedures to safeguard systems from viruses, unauthorized users.
  • Defined project scope, goals, milestones, deliverables, and tasks from concept creation through implementation.
  • Met deadlines by managing time effectively to complete multiple tasks.

Access Desk Volunteer

YMCA, Raleigh, NC
12.2018 - 08.2019
  • Maintained and updated electronic files and records to support efficient operations.
  • Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business needs.
  • Completed assigned tasks with little or no supervision.
  • Followed established guidelines and procedures.
  • Reviewed activities regularly to identify opportunities for improvement.
  • Kept work area organized and clutter-free

Daycare Teacher

Children's Discovery Center
04.2017 - 06.2017
  • Accompanied children to school activities, special events, and outings, including trips to parks and playdates.
  • Created a positive environment focused on learning and being inclusive of children from different backgrounds.
  • Kept supplies organized and well-stocked for upcoming lessons and typical usage.
  • Worked collaboratively with the director, fellow teachers, and parents to meet the unique needs of each child.
  • Led songs and games, arts and crafts, and challenged children to work hard to succeed.
  • Arranged daily nap and rest periods to recharge students for afternoon play and additional learning.
  • Encouraged children to work through difficulties and improve social skills.

Education

Bachelor of Science - Information Technology

East Carolina University
Greenville, NC
05.2023

High School Diploma -

Athens Drive High School
Raleigh, NC
01.2019

Skills

  • Microsoft O365 - Teams, Word, PowerPt, Excel, etc
  • Windows Server
  • Linux Server
  • Test and optimize systems; Troubleshoot issues
  • Microsoft Windows 10 Operating System
  • Ticketing systems - ServiceNow, LiveAgent, SysAid
  • Network Routing/Switching, Firewall, TCP/IP
  • Help Desk/End-user support
  • Microsoft Power BI
  • Data Analysis

Certification

  • Microsoft Certified: Power Platform Fundamentals
  • Mastering Power BI

Languages

English
Native or Bilingual
Hindi
Professional Working
Spanish
Limited Working

Timeline

IT Analyst

HCL Tech / Quantum World Technologies
06.2021 - Current

Technology Intern

NexGenT, Inc
06.2020 - 06.2021

Access Desk Volunteer

YMCA, Raleigh, NC
12.2018 - 08.2019

Daycare Teacher

Children's Discovery Center
04.2017 - 06.2017

Bachelor of Science - Information Technology

East Carolina University

High School Diploma -

Athens Drive High School
  • Microsoft Certified: Power Platform Fundamentals
  • Mastering Power BI
Kritika Saraf