Krizia Mejia Medina
Houston,TX
Summary
Dedicated Office Assistant with over 6 successful years of clerical experience in busy office environments achieving superior levels of administrative effectiveness. Excels in telephone support and greeting arriving visitors. Strong knowledge of Microsoft Office and a history of achieving high data output.
Overview
6
6
years of professional experience
Work History
Office Assistant & Income Tax Preparer
1 Stop Insurance & Income Tax
Houston, TX
08.2019 - 11.2023
- Worked closely with customers (over phone and in person) in fast-paced environments
- Educated customers about importance of maintaining adequate insurance coverage
- Calculated premiums and established payment methods, receiving customer payments, and issuing receipts
- Resolved customer complaints promptly to maintain high satisfaction levels
- Responded to customer inquiries and problems to promote great service
- Income Tax preparer
- Assisted clients with understanding and completing tax forms accurately
- Reviewed past year's taxes for accuracy and completeness
- During income tax season, managed approximately 30 incoming calls per day from customers
Receptionist
Carl Johnsen's Florist
Beaumont, TX
11.2018 - 07.2019
- Provided excellent customer service by helping customers choose appropriate bouquets for their needs
- Maintained detailed records of customer orders and invoices
- During peak seasons, managed approximately 50 incoming calls and processed over 50 flower bouquet orders over phone and in person per day
- Tracked shipments to ensure timely delivery of flower bouquets
- Kept store clean and organized at all times
- Prepared and processed floral orders to customer specifications via phone or resulting from in-store consultations
Office Assistant
Affordable Insurance of Texas
Beaumont, TX
07.2017 - 02.2018
- Maintained accurate records of all insurance transactions using computer software systems
- Attended approximately 20 clients in person per day
- Generated reports detailing sales activities, client interactions, and progress toward goals
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures
- Processed payments received from clients promptly according to established procedures
- Responded to customer inquiries and problems in person and over phone to promote great service and assist their needs
- Explained coverage options to potential policyholders, answering questions or concerns
Education
Associate in Arts (AA) in Business -
Lone Star College System
Houston, TX08.2022
High School Diploma -
Cypress Ridge High School
Houston, TX05.2017
Skills
- Confident
- Bilingual
- Problem-Solving
- Time management
- Good at typing
- Organized
- Active Multi-Task
- Optimistic
- Customer Service
- Front Desk
- Sales
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Office Assistant & Income Tax Preparer
1 Stop Insurance & Income Tax
08.2019 - 11.2023
Receptionist
Carl Johnsen's Florist
11.2018 - 07.2019
Office Assistant
Affordable Insurance of Texas
07.2017 - 02.2018
Associate in Arts (AA) in Business -
Lone Star College System
High School Diploma -
Cypress Ridge High School