Krizia Nava
Flushing,NY
Overview
2026
2026
years of professional experience
Work History
Account Manager
State Farm
Manhattan, NY
07.2025 - Current
- Developed tailored insurance solutions based on client assessments and needs analysis.
- Assisted clients in understanding policy options, benefits, and coverages.
- Collaborated with underwriters to facilitate smooth application processes for clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
Assistant Team Leader
Momentum Solar
Astoria
11 2023 - 07.2025
- Worked closely with sales team to share leads generated from field activities, fostering a collaborative environment for increased revenue growth.
- Trained new hires on company policies, procedures, + best practices for field marketing success.
- Achieved monthly sales targets consistently by implementing effective sales strategies + maintaining high product knowledge.
- Enhanced team productivity by fostering a positive work environment + providing support to colleagues as needed.
- Participated in team meetings + training sessions regularly for continuous professional development within the industry.
- Managed a pipeline of leads, consistently following up on prospects to convert them into customers
Hostess
Buffalo Wild Wings
06 2023 - 03 2024
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
White Castle
TEAM MEMBER
Bayside
11.2021 - 06.2023
- Counted money in cash drawers and communicated correct amounts to supervisors for reports
- Met with supervisors to voice workflow concerns and recommend potential improvements
- Assisted new employees during training sessions
- Operated POS systems and input information into company computer programs.
Barista
Dunkin
11 2022 - 12 2022
- Maintained clean and healthy environment by following proper safety and sanitation regulations
- Brewed espresso and added syrups and steamed milk to craft specialty drinks for customers
- Memorized or referenced readily accessible information to relay to customers
- Operated cash registers and handled cash and card transactions
- Accomplished new and different drink requests, enhancing quality of service
- Presented and explained drink menu, answering questions to educate customers.
Education
HIGH SCHOOL DIPLOMA -
Benjamin N Cardozo
BaysideSkills
- Customer Service POS Inventory System Operation Cash Handling Register Preparation
- Good Communication Skills (Spanish English)
- Servsafe Certified
- High-Volume Dining
- Monetary Transactions
- Training Staff
- Front and Back-Of-House Coordination
- Cash and Transaction Handling
- Sales proficiency
- Attention to Detail
- Self-Motivated
- Data Entry
Timeline
Account Manager
State Farm
07.2025 - Current
White Castle
TEAM MEMBER
11.2021 - 06.2023
Assistant Team Leader
Momentum Solar
11 2023 - 07.2025
Hostess
Buffalo Wild Wings
06 2023 - 03 2024
Barista
Dunkin
11 2022 - 12 2022
HIGH SCHOOL DIPLOMA -
Benjamin N Cardozo